Work and employment are a significant constituent part of tourism and are gaining ground as
an area of research. This review paper offers a critical reflection on the field of tourism work …

Entrepreneurship is vital to the success of tourism and hospitality and the sector makes an
important contribution to many island economies. Despite this, far too little attention has …

Through the lens of hospitality, an industry with chronic retention issues, this article seeks to
stimulate reflection on labor-intensive industries and how we can reimagine their responses …

Living in a world that is increasingly 'on the move'means that many of us now rely on mobile
devices, social media, and networking technologies to coordinate togetherness with our …

Cultural sensitivity is highly relevant but inadequately conceptualized in tourism contexts.
This article explores and advances understanding of cultural sensitivity in relation to Arctic …

This article is a review paper, which examines the place of gender in hospitality research
and education and discusses the significance of hospitality for women's employment and …

As COVID-19 prevention efforts have become normalized, conflicts between guests and
hotel staff, who must adhere to government protocols, can have a serious impact on host …

This paper identifies what customers experience as hospitality and subsequently presents a
novel and compact assessment scale for measuring customers' experience of hospitality at …

In this paper we highlight the contribution which an understanding of mobilities brings to an
analysis of hospitality work. The complex mobilities of hospitality employees are playing an …

Unsustainable consumption of energy and water by tourist accommodation will escalate if
incremental global tourism growth and business-as-usual approaches continue. Guests use …