Appointment scheduling (AS) plays a crucial role in outpatient clinic management.
Traditional methods involve patient grou** using pre-defined rules and scheduling based …

Appointment booking (AB) is a widely used technique for managing elective services like
hospital surgical units, law courtrooms, and other services with high demand and limited …

This paper investigates a sequencing and scheduling problem incorporating waiting time
tolerance. The objective is to determine an arrival time for each appointment to minimize the …

Problem definition: In response to the increased use of telehealth to replace traditional office
visits with a physician, several US states have recently adopted telehealth pay-parity …

Patient appointments are an effective method to reduce patient waiting time. However, not
all patients can make an appointment before receiving medical services. In this paper, we …

Problem definition: Many outpatient care providers offer virtual service that patients can
access via televisits. Televisits allow patients to wait to be seen in the location of their …

We study a two-stage online reusable resource allocation problem over T days involving
advance reservations and walk-ins. Each day begins with a reservation stage (Stage I) …

Electronic visits, or “E-visits” for short, have emerged as a promising channel for accessing
healthcare and can significantly impact daily operations in healthcare facilities. However …

We develop the operational data analytics (ODA) framework for the classical service design
problem of G/G/c/k systems. The customer arrival rate is unknown. Instead, some historical …

We consider an outpatient clinic with strategic patients who choose between making an
appointment with an indirect wait cost (advance patients) and walking in with an …