Chatbots or Conversational agents are the next significant technological leap in the field of
conversational services, that is, enabling a device to communicate with a user upon …

Question Answering (QA) systems based on Information Retrieval return precise answers to
natural language questions, extracting relevant sentences from document collections …

As one specific type of chatbot, Intelligent Customer Service Bot (ICSB) satisfies users by
providing uninterrupted customer service and reducing response time. However, users still …

This paper presents the Storybox Methodology which combines a novel framework for
structuring knowledge and conversations around a story (D-PAF), with a live chatroom …

Building an intelligent dialogue system capable of naturally and coherently conversing with
humans has been a long-standing goal of artificial intelligence. In the past decade, with the …

Develo** an intelligent chatbot has evolved in the last few years to become a trending
topic in the area of computer science. However, a chatbot often fails to understand the user's …

Curriculum learning (CL) has demonstrated its potential to fine-tune pre-trained models for
the response selection task. However, existing CL works exhibit a significant reliance on …

Recently, intelligent dialogue systems have shown promise in terms of reducing the load of
human customer care agents and decreasing user wait times. In some cases, these systems …

In the fashion market, the lack of historical sales data for new products imposes the use of
methods based on Stock Kee** Unit (SKU) attributes. Recent works suggest the use of …

As a branch of advanced artificial intelligence, dialogue systems are prospering. Multi-turn
response selection is a general research problem in dialogue systems. With the assistance …