Customer loyalty is a topic of great interest for marketing scholars due to its importance in
gaining sustainable competitive advantages and financial outcomes. Literature is prolific of …

The purpose of this study is to identify the dimensions of experiential quality and investigate
the relationships among experiential quality, experiential value (emotional value and …

Due to the pandemic conditions of COVID-19, there is a restriction to dine out at restaurants.
All restaurants need to reformat their business models, some restaurants are temporarily …

Purpose Cruising is one of the industries most susceptible to the current COVID-19 health
crisis, due to the closed environment and the contacts between cruisers and crewmembers …

Purpose This paper aims to identify the drivers that explain loyalty behavior in cruise tourism
with the aim of achieving a better understanding of repeat cruisers' intentions to sail on the …

This paper reveals that the revenue target in the sector has not been achieved land and
building Tax (PBB) in Gianyar Regency. This research is motivated by the desire to measure …

Analysing the order and intensity of the links between sacrifices, quality, value, satisfaction
and loyalty has deeply interested tourism researchers for the last decade. This work reviews …

This paper investigates aspects of cruising of most concern to Australian consumers during
the COVID-19 pandemic, following the shutdown of cruising globally. Using a mixed-method …

This study investigates the key psychological factors that influence customer's intention to
use cruise services post COVID-19. A theoretical model grounded on consumer and health …

The cruise industry has suffered a huge loss due to the suspension of cruise operations
during the COVID-19 pandemic. As the industry is preparing for recovery, there is an urgent …