Introduction 1 Highlights from a global movement 4 A brief history of public sector innovation
5 Co-creating for a better society 7 A century of wicked problems 9 A double innovation …

As digital technologies play a growing role in healthcare, human-centered design is gaining
traction in global health. Amid concern that this trend offers little more than buzzwords, our …

A comprehensive introduction to designing services according to the needs of the customer
or participants, this book addresses a new and emerging field of design and the disciplines …

Design thinking is gaining widespread attention in the practitioner and academic literature.
Successful implementation has been documented, and its value shown in empirical studies …

The domain about what it means to give responsible and human centric recommendations
in the context of Artificial Intelligence (AI)-based insurance has not yet been fully explored. In …

This powerful new book provides a clear framework for understanding and learning an
emerging management practice, leading public design. Drawing on more than a decade of …

This article reports on a case-based exploratory study that seeks to address the value of
design thinking to organizational innovation performance. It does this by examining design …

Social design has gained momentum in design research during the last ten years, a
development which can be seen as having several roots. Some of these roots go back a few …

Technology is rapidly changing, and customers are seeking not just products and services
but experiences. Traditional approaches to strategic planning using product and technology …

In this article, we focus on the design method of map** the patient journey in order to
support the inclusion of the patient perspective into care service innovations. Increasingly …