Purpose The rapid growth of e-commerce and the increasing importance of online services
have prompted the need for managers to understand what consumers value most in online …

Este artículo considera la creciente relevancia que ha tomado el tema de la calidad como
un imperativo estratégico para asegurar la viabilidad y el éxito organizacional, por esto su …

For providers of electronic services, quality is a major driving force on the route to long-term
success. Comprehensive measurement of quality, in turn, is the key to effective quality …

Despite extensive deliberations in contemporary literature, the design of citizen-centric e-
government websites remains an unresolved theoretical and pragmatic conundrum …

This study investigates what platform quality factors affect the contents of the loyalty of
content providers to support the continued expansion and sustainability of online platforms …

This paper attempts to study the impact of customer satisfaction and the Chinese electronic
retailers (E-retailers) competitiveness using quality factors. Two conceptual models based …

E-commerce service failures have been the bane of e-commerce, compelling customers to
either abandon transactions entirely or switch to traditional brick-and-mortar establishments …

Purpose The purpose of this paper is to focus on exploring the construction client values and
qualities reported by scholars over the last 20 years, along with clarifying commonalities and …

Purpose–The purpose of this paper is to design, develop and evaluate a reliable and valid
scale for the measurement of online retail service quality, specifically in the French context …

Although the digital environment has played an important role in the transformation of more
library services into e-services, no published survey instrument focuses exclusively on …