Service chatbots: A systematic review

SM Suhaili, N Salim, MN Jambli - Expert Systems with Applications, 2021 - Elsevier
Chatbots or Conversational agents are the next significant technological leap in the field of
conversational services, that is, enabling a device to communicate with a user upon …

Challenges in building intelligent open-domain dialog systems

M Huang, X Zhu, J Gao - ACM Transactions on Information Systems …, 2020 - dl.acm.org
There is a resurgent interest in develo** intelligent open-domain dialog systems due to
the availability of large amounts of conversational data and the recent progress on neural …

A survey on retrieval-augmented text generation

H Li, Y Su, D Cai, Y Wang, L Liu - arxiv preprint arxiv:2202.01110, 2022 - arxiv.org
Recently, retrieval-augmented text generation attracted increasing attention of the
computational linguistics community. Compared with conventional generation models …

Open-retrieval conversational question answering

C Qu, L Yang, C Chen, M Qiu, WB Croft… - Proceedings of the 43rd …, 2020 - dl.acm.org
Conversational search is one of the ultimate goals of information retrieval. Recent research
approaches conversational search by simplified settings of response ranking and …

Retrieval-enhanced machine learning

H Zamani, F Diaz, M Dehghani, D Metzler… - Proceedings of the 45th …, 2022 - dl.acm.org
Although information access systems have long supportedpeople in accomplishing a wide
range of tasks, we propose broadening the scope of users of information access systems to …

Less is more: Learning to refine dialogue history for personalized dialogue generation

H Zhong, Z Dou, Y Zhu, H Qian, JR Wen - arxiv preprint arxiv:2204.08128, 2022 - arxiv.org
Personalized dialogue systems explore the problem of generating responses that are
consistent with the user's personality, which has raised much attention in recent years …

Atom: Commit message generation based on abstract syntax tree and hybrid ranking

S Liu, C Gao, S Chen, LY Nie… - IEEE Transactions on …, 2020 - ieeexplore.ieee.org
Commit messages record code changes (eg, feature modifications and bug repairs) in
natural language, and are useful for program comprehension. Due to the frequent updates …

Conversing by reading: Contentful neural conversation with on-demand machine reading

L Qin, M Galley, C Brockett, X Liu, X Gao… - arxiv preprint arxiv …, 2019 - arxiv.org
Although neural conversation models are effective in learning how to produce fluent
responses, their primary challenge lies in knowing what to say to make the conversation …

Exploring the state of the art in legal QA systems

A Abdallah, B Piryani, A Jatowt - Journal of Big Data, 2023 - Springer
Answering questions related to the legal domain is a complex task, primarily due to the
intricate nature and diverse range of legal document systems. Providing an accurate answer …

[HTML][HTML] Understanding the joint effects of internal and external anthropomorphic cues of intelligent customer service bot on user satisfaction

Y Hu, Y Sun - Data and Information Management, 2023 - Elsevier
As one specific type of chatbot, Intelligent Customer Service Bot (ICSB) satisfies users by
providing uninterrupted customer service and reducing response time. However, users still …