Service chatbots: A systematic review
Chatbots or Conversational agents are the next significant technological leap in the field of
conversational services, that is, enabling a device to communicate with a user upon …
conversational services, that is, enabling a device to communicate with a user upon …
Challenges in building intelligent open-domain dialog systems
There is a resurgent interest in develo** intelligent open-domain dialog systems due to
the availability of large amounts of conversational data and the recent progress on neural …
the availability of large amounts of conversational data and the recent progress on neural …
A survey on retrieval-augmented text generation
Recently, retrieval-augmented text generation attracted increasing attention of the
computational linguistics community. Compared with conventional generation models …
computational linguistics community. Compared with conventional generation models …
Open-retrieval conversational question answering
Conversational search is one of the ultimate goals of information retrieval. Recent research
approaches conversational search by simplified settings of response ranking and …
approaches conversational search by simplified settings of response ranking and …
Retrieval-enhanced machine learning
Although information access systems have long supportedpeople in accomplishing a wide
range of tasks, we propose broadening the scope of users of information access systems to …
range of tasks, we propose broadening the scope of users of information access systems to …
Less is more: Learning to refine dialogue history for personalized dialogue generation
Personalized dialogue systems explore the problem of generating responses that are
consistent with the user's personality, which has raised much attention in recent years …
consistent with the user's personality, which has raised much attention in recent years …
Atom: Commit message generation based on abstract syntax tree and hybrid ranking
Commit messages record code changes (eg, feature modifications and bug repairs) in
natural language, and are useful for program comprehension. Due to the frequent updates …
natural language, and are useful for program comprehension. Due to the frequent updates …
Conversing by reading: Contentful neural conversation with on-demand machine reading
Although neural conversation models are effective in learning how to produce fluent
responses, their primary challenge lies in knowing what to say to make the conversation …
responses, their primary challenge lies in knowing what to say to make the conversation …
Exploring the state of the art in legal QA systems
Answering questions related to the legal domain is a complex task, primarily due to the
intricate nature and diverse range of legal document systems. Providing an accurate answer …
intricate nature and diverse range of legal document systems. Providing an accurate answer …
[HTML][HTML] Understanding the joint effects of internal and external anthropomorphic cues of intelligent customer service bot on user satisfaction
Y Hu, Y Sun - Data and Information Management, 2023 - Elsevier
As one specific type of chatbot, Intelligent Customer Service Bot (ICSB) satisfies users by
providing uninterrupted customer service and reducing response time. However, users still …
providing uninterrupted customer service and reducing response time. However, users still …