[HTML][HTML] Applications of text mining in services management: A systematic literature review
The importance of text mining is increasing in services management as the access to big
data is increasing across digital platforms enabling such services. This study adopts a …
data is increasing across digital platforms enabling such services. This study adopts a …
A systematic review of consumer perceptions of food fraud and authenticity: A European perspective
Background Food fraud results from deliberate criminal intent to adulterate or misrepresent
food, food ingredients or packaging, and is motivated by economic gain. Its occurrence has …
food, food ingredients or packaging, and is motivated by economic gain. Its occurrence has …
Social media big data analytics: A survey
Big data analytics has recently emerged as an important research area due to the popularity
of the Internet and the advent of the Web 2.0 technologies. Moreover, the proliferation and …
of the Internet and the advent of the Web 2.0 technologies. Moreover, the proliferation and …
Consumer trust in organic food and organic certifications in four European countries
As the European organic market accelerates its growth, consumers are increasingly looking
for produce that can be trusted, sustainably produced and environmentally friendly. Over the …
for produce that can be trusted, sustainably produced and environmentally friendly. Over the …
Unlocking the power of big data in new product development
This study explores how big data can be used to enable customers to express unrecognised
needs. By acquiring this information, managers can gain opportunities to develop customer …
needs. By acquiring this information, managers can gain opportunities to develop customer …
Corporate responses to the coronavirus crisis and their impact on electronic‐word‐of‐mouth and trust recovery: Evidence from social media
This study examines how corporate responses to service failure, caused by the coronavirus
(COVID‐19) crisis, influence electronic‐word‐of‐mouth (E‐WoM) and trust recovery around …
(COVID‐19) crisis, influence electronic‐word‐of‐mouth (E‐WoM) and trust recovery around …
A text analytics approach for online retailing service improvement: Evidence from Twitter
The purpose of this study is to identify the customers' primary topics of concern regarding
online retail brands that are shared among Twitter users. This study collects tweets …
online retail brands that are shared among Twitter users. This study collects tweets …
[HTML][HTML] Unsustainable, unhealthy, or disgusting? Comparing different persuasive messages against meat consumption
Excessive meat consumption is associated with a range of environmental problems. In this
investigation, we examined the effectiveness of three types of persuasive messages posited …
investigation, we examined the effectiveness of three types of persuasive messages posited …
[HTML][HTML] YouTube Beauty Gurus and the emotional labour of tribal entrepreneurship
Tribal entrepreneurship valorises emotional bonds between consumers and entrepreneurs,
yet this emotional dimension is little understood. Drawing from a netnographic study of …
yet this emotional dimension is little understood. Drawing from a netnographic study of …
Food supply chain integrity: the need to go beyond certification
Purpose The purpose of this paper is to establish a conceptual model adopted from a
strategy-structure-performance paradigm for investigating the fit between the supply chain …
strategy-structure-performance paradigm for investigating the fit between the supply chain …