The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment
Purpose This research study investigates the factors that influence e-customer satisfaction, e-
trust, perceived value and consumers repurchase intention in the context of the B2C e …
trust, perceived value and consumers repurchase intention in the context of the B2C e …
Sustaining customer loyalty of fresh food e-tailers: an empirical study in China
L Cui, S He, H Deng, X Wang - Asia Pacific Journal of Marketing and …, 2023 - emerald.com
Purpose With the rapid development of fresh food e-commerce, sustaining customer loyalty
is becoming critical for fresh food e-tailers (FFE) to be competitive. This study aims to …
is becoming critical for fresh food e-tailers (FFE) to be competitive. This study aims to …
Examining the impact of E-supply chain on service quality and customer satisfaction: a case study
Purpose The purposes of this study are to introduce the concept of service quality (SQ) in E-
Supply chain management (E-SCM) and its impact on increasing customer satisfaction (CS) …
Supply chain management (E-SCM) and its impact on increasing customer satisfaction (CS) …
The impact of e-service quality and satisfaction on customer loyalty: Empirical evidence from internet banking users in Indonesia
This research is motivated by the concept of online banking or Internet banking where
consumers aren't required to visit a bank branch to complete most of their basic banking …
consumers aren't required to visit a bank branch to complete most of their basic banking …
The impact of online shop** attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience
TE Mofokeng - Cogent Business & Management, 2021 - Taylor & Francis
The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in
global markets, strengthening online shop** exchange relationships. Businesses seek …
global markets, strengthening online shop** exchange relationships. Businesses seek …
[PDF][PDF] The impact of electronic service quality dimensions on customers'e-shop** and e-loyalty via the impact of e-satisfaction and e-trust: A qualitative approach
Continuous innovation in technology conveys the consumers' shop** experience by the
concept of shop**: anytime, anywhere, through mobile devices, tablets, personal laptops …
concept of shop**: anytime, anywhere, through mobile devices, tablets, personal laptops …