Purpose–The purpose of this paper is to review research and is to gather conceptual
perspectives on the role and nature of e‐service, and the e‐service experience. Recent …

Measuring customer satisfaction in electronic commerce: the impact of e-service quality and user
experience | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

Purpose Measuring service quality in online retail is critical. The purpose of this paper is to
put in foreground key methodological issues of prevailing research related to scale …

WebQual is a method for assessing the quality of Web sites. The method has been
developed iteratively through application in various domains, including Internet bookstores …

A critical concern of both Information System (IS) and Marketing researchers has been how
to measure the quality of a Web site. This research uses the general theoretical frames of the …

An examination of the effects of service quality and satisfaction on customers' behavioral
intentions in e‐shop** | Emerald Insight Books and journals Case studies Expert …

This study investigates the potential theoretical relationships among economy hotel website
quality, eTrust, and online booking intentions in China. A questionnaire survey was …

Electronic learning (e-learning) has been widely adopted as a promising solution by many
companies to offer learning-on-demand opportunities to individual employees in order to …

Online retailers would benefit from studies that examine which website attributes can be
manipulated to favorably affect consumer satisfaction. The purposes of the study were (1) to …

This paper describes the use of WebQual 2.0 to evaluate Internet bookshop Web sites.
Initially applied in the domain of information-intensive Web sites, WebQual 2.0 has been …