Without a doubt, blockchain, as one of the most valuable technological advancements, has
been introduced over the past decade and has played a significant role in the industrial …

Taking into account the technological evolution of the last decades and the proliferation of
information systems in society, today we see the vast majority of services provided by …

Tom Freston is credited with saying ''Innovation is taking two things that exist and putting
them together in a new way''. For a long time in history, it has been the prevailing …

Abstract Robotic Process Automation (RPA) has received growing attention within the digital
transformation as this cutting-edge technology automates human behavior and promises …

The outbreak of the COVID-19 pandemic is unarguably the biggest catastrophe of the 21st
century, probably the most significant global crisis after the second world war. The rapid …

Through the application of Robotic Process Automation (RPA) organisations aim to increase
their operational efficiency. In RPA, robots, or 'bots' for short, represent software agents …

Managing artificial intelligence (AI) marks the dawn of a new age of information technology
management. Managing AI involves communicating, leading, coordinating, and controlling …

The coronavirus pandemic illustrated how rapidly the global environment could be disrupted
on many levels but also drive an acceleration in others. Business leaders are grappling with …

Within digital transformation, which is continuously progressing, robotic process automation
(RPA) is drawing much corporate attention. While RPA is a popular topic in the corporate …

Abstract Information systems research has a long-standing interest in how organizations
gain value through information technology. In this article, we investigate a business process …