The present study is an attempt to investigate the relationship between employees' positive
and negative behaviours, customers' perception of service quality and overall customer …

The purpose of this article is to examine whether service convenience increases customer
satisfaction that fosters customer loyalty in Indian commercial banks. A cross-sectional study …

Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes
provides current and future organizational leaders with the knowledge and skills necessary …

All managers are conflict managers, and Conflict Management and Leadership for
Managers, Third Edition coaches current and future organizational leaders with the …

Customers are resources of the enterprises' profits, Customer satisfaction degree is defined
as a measure of how a firm's product or service performs compared to customer's …

Hospitals, especially in the developed world, currently face new challenges such as the
rising cost of healthcare services, unsustainable healthcare system, ever-growing scarcity of …

ÖZET İşletmelerin günümüzün rekabet koşullarında sürekliliği sağlayabilmeleri için
öncelikle sahip oldukları insan kaynağını en etkili ve verimli şekilde kullanmaları gereklidir …

The purpose of this study is to evaluate the relationship among supervisor-subordinate
communication, job satisfaction, and internal customer satisfaction in higher education. The …

Project Management Institution (PMI) defines a project as a temporary endeavor undertaken
to create a unique product, service or result, temporary means that the project has a definite …

In today's competitive business environment, customer's satisfaction is a valuable aspect to
achieve for hotel industry. The present study intended to check the effect of front-desk …