[PDF][PDF] What do you mean? A Review on Recovery Strategies to Overcome Conversational Breakdowns of Conversational Agents.
Since the emergence of conversational agents, this technology has seen continuous
development and research. Today, advanced conversational agents are virtually …
development and research. Today, advanced conversational agents are virtually …
Trust me, I'm a bot–repercussions of chatbot disclosure in different service frontline settings
Purpose Chatbots are increasingly prevalent in the service frontline. Due to advancements
in artificial intelligence, chatbots are often indistinguishable from humans. Regarding the …
in artificial intelligence, chatbots are often indistinguishable from humans. Regarding the …
From greenwashing to machinewashing: A model and future directions derived from reasoning by analogy
This article proposes a conceptual map** to outline salient properties and relations that
allow for a knowledge transfer from the well-established greenwashing phenomenon to the …
allow for a knowledge transfer from the well-established greenwashing phenomenon to the …
Voice assistant vs. Chatbot–examining the fit between conversational agents' interaction modalities and information search tasks
Owing to technological advancements in artificial intelligence, voice assistants (VAs) offer
speech as a new interaction modality. Compared to text-based interaction, speech is natural …
speech as a new interaction modality. Compared to text-based interaction, speech is natural …
The Shadow of Fraud: The Emerging Danger of AI-powered Social Engineering and its Possible Cure
Social engineering (SE) attacks remain a significant threat to both individuals and
organizations. The advancement of Artificial Intelligence (AI), including diffusion models and …
organizations. The advancement of Artificial Intelligence (AI), including diffusion models and …
Towards user-centric guidelines for chatbot conversational design
The conversational nature of chatbots poses challenges to designers since their
development is different from other software and requires investigating new practices in the …
development is different from other software and requires investigating new practices in the …
Chatbots in the frontline: drivers of acceptance
Purpose By extending the service robot acceptance model (sRAM), this study aims to
explore and enhance the acceptance of chatbots. The study considered functional …
explore and enhance the acceptance of chatbots. The study considered functional …
Double-sided messages improve the acceptance of chatbots
Customers may not wish to use an artificial intelligence (AI) chatbot after knowing its
nonhuman identity. Based on the inoculation theory, this study explores how to increase …
nonhuman identity. Based on the inoculation theory, this study explores how to increase …
Close or distant? The impacts of robot services and spatial distance on service satisfaction
R Yu, Z Tong, H **ao - Journal of Hospitality and Tourism Management, 2023 - Elsevier
Abstract Service robots have become an efficient service option in retail, hospitality, and
tourism settings. However, customers tend to be dissatisfied with robot-provided services …
tourism settings. However, customers tend to be dissatisfied with robot-provided services …
“Listen to Music, Listen to Yourself”: Design of a Conversational Agent to Support Self-Awareness While Listening to Music
Music can affect the human brain and cognition. Melodies and lyrics that resonate with us
can awaken our inner feelings and thoughts; being in touch with these feelings and …
can awaken our inner feelings and thoughts; being in touch with these feelings and …