Metrics for explainable AI: Challenges and prospects
The question addressed in this paper is: If we present to a user an AI system that explains
how it works, how do we know whether the explanation works and the user has achieved a …
how it works, how do we know whether the explanation works and the user has achieved a …
A systematic review of attitudes, anxiety, acceptance, and trust towards social robots
S Naneva, M Sarda Gou, TL Webb… - International Journal of …, 2020 - Springer
As social robots become more common, there is a need to understand how people perceive
and interact with such technology. This systematic review seeks to estimate people's …
and interact with such technology. This systematic review seeks to estimate people's …
[HTML][HTML] Investigating the impact of user trust on the adoption and use of ChatGPT: survey analysis
Background ChatGPT (Chat Generative Pre-trained Transformer) has gained popularity for
its ability to generate human-like responses. It is essential to note that overreliance or blind …
its ability to generate human-like responses. It is essential to note that overreliance or blind …
Exploring relationship development with social chatbots: A mixed-method study of replika
This mixed-method investigation proposes and empirically tests a human-Artificial
Intelligence (AI) relationship development model in the context of social chatbots. Utilizing …
Intelligence (AI) relationship development model in the context of social chatbots. Utilizing …
What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of …
Intelligent AI devices have become a common presence in the business landscape, offering
a wide range of services, from the medical sector to the hospitality industry. From an …
a wide range of services, from the medical sector to the hospitality industry. From an …
Evaluating quality in human-robot interaction: A systematic search and classification of performance and human-centered factors, measures and metrics towards an …
Industry 5.0 constitutes a change of paradigm where the increase of economic benefits
caused by a never-ending increment of production is no longer the only priority. Instead …
caused by a never-ending increment of production is no longer the only priority. Instead …
Understanding consumers' acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption
T Fernandes, E Oliveira - Journal of Business Research, 2021 - Elsevier
Customers increasingly orchestrate their everyday activities with the support of technology,
with services increasingly adopting AI-based applications. Yet, research is still in its infancy …
with services increasingly adopting AI-based applications. Yet, research is still in its infancy …
Service robots: Applying social exchange theory to better understand human–robot interactions
Despite service robots' importance in the tourism industry, few studies have investigated
human–robot interaction from a reciprocal exchange perspective. This paper applies social …
human–robot interaction from a reciprocal exchange perspective. This paper applies social …
Brave new world: service robots in the frontline
Purpose The service sector is at an inflection point with regard to productivity gains and
service industrialization similar to the industrial revolution in manufacturing that started in the …
service industrialization similar to the industrial revolution in manufacturing that started in the …
Exploring consumers' response to text-based chatbots in e-commerce: the moderating role of task complexity and chatbot disclosure
Purpose Artificial intelligence (AI)-based chatbots have brought unprecedented business
potential. This study aims to explore consumers' trust and response to a text-based chatbot …
potential. This study aims to explore consumers' trust and response to a text-based chatbot …