Investigating the impact of servant leadership on service excellence: the mediating role of PsyCap as a personal resource and buffering role of conscientiousness

F Qamar, SA Soomro - Global Knowledge, Memory and …, 2025 - emerald.com
Purpose Applying servant leadership theory, this study aims to investigate whether servant
leadership predicts service excellence of bank employees through mediating role of …

The Impact of Service Recovery Actions and Perceived Justice on Customer Satisfaction: Insights from Thailand's Private Hospitals

T Chokpiriyawat, K Siriyota - International Journal of Analysis and …, 2024 - etamaths.com
The research explores service recovery strategies' impact on customer satisfaction, word-of-
mouth (WOM), and revisit intention in private hospitals in Thailand, drawing upon the …

Navigating Digital Environments One Step at a Time During COVID-19

A Bhati, E Fink - Online Teaching and Learning in Asian Higher …, 2023 - Springer
COVID-19 pandemic turned the world upside down in many ways and forced universities
worldwide to reconsider established practices. As an Asia-Pacific institution with research …

Managing service excellence: Introduction and overview of the contributions

M Gouthier - Market Leader Through Service Excellence, 2023 - nomos-elibrary.de
Introduction Page 1 Introduction https://doi.org/10.5771/9783748933700-15 Generiert durch
Google Scholar, am 30.01.2025, 03:51:47. Das Erstellen und Weitergeben von Kopien dieses …

[PDF][PDF] Benefits of Learning English for Hotel Employees in Indonesia

IH Afriani - splashmagz.com
Benefits of Learning English for Hotel Employees in Indonesia Page 1 Splash Magz ISSN
2774-440X Volume 1, No 1, March 2021 1 Benefits of Learning English for Hotel Employees in …

Service Excellence managen: Einstieg ins Thema und Überblick über die Beiträge

M Gouthier - Erfolgreiche Wege zur Service Excellence, 2022 - nomos-elibrary.de
Einführung Page 1 Einführung https://doi.org/10.5771/9783748928430-15 Generiert durch
Google Scholar, am 21.12.2024, 21:33:45. Das Erstellen und Weitergeben von Kopien dieses …

[ЦИТАТА][C] Benefits of Learning English for Hotel Employees in Indonesia: English

IH Afriani - Splash Magz, 2021

[ЦИТАТА][C] Informalidad en los establecimientos de servicio del destino turístico la Huacachina, Ica 2021

DA Mamani Canaza - 2021 - Universidad César Vallejo