Device‐mediated customer behaviour on the internet: A systematic literature review

L Wolf - International Journal of Consumer Studies, 2023 - Wiley Online Library
The proliferation of smartphones, tablets and other digital devices in addition to traditional
computers has transformed the Internet into a device‐mediated environment. While these …

[HTML][HTML] Mining the text of online consumer reviews to analyze brand image and brand positioning

M Alzate, M Arce-Urriza, J Cebollada - Journal of Retailing and Consumer …, 2022 - Elsevier
The growth of the Internet has led to massive availability of online consumer reviews. So far,
papers studying online reviews have mainly analysed how non-textual features, such as …

Impact of perceived value, positive emotion, product coolness and Mianzi on new energy vehicle purchase intention

Z Lv, W Zhao, Y Liu, J Wu, M Hou - Journal of retailing and consumer …, 2024 - Elsevier
China is currently the world's largest new energy vehicle consumer market, and millennials
are the largest consumer group in China. To better promote environmental protection, this …

[HTML][HTML] Understanding the factors affecting consumers' behaviour when purchasing refurbished products: A chaordic perspective

M Alyahya, G Agag, M Aliedan… - Journal of Retailing and …, 2023 - Elsevier
This paper seeks to develop an integrated conceptual framework to explain the conditions
that lead to consumers' behaviour when purchasing refurbished products. Innovative …

The importance of personal norms and situational expectancies to sustainable behaviors: The norm activation and situational expectancy-value theories

SHN Lee, HJJ Chang, L Zhao - Journal of Retailing and Consumer Services, 2023 - Elsevier
The turn towards sustainability is becoming more critical in every sector, but consumers'
lifestyles and behaviors have been slow to transform. Therefore, based on the norm …

Investigating innovation diffusion, social influence, and personal inner forces to understand people's participation in online e-waste recycling

T Lyu, H Chen, Y Guo - Journal of Retailing and Consumer Services, 2023 - Elsevier
By integrating the elaboration likelihood model (ELM), innovation diffusion theory (IDT) and
social cognition theory (SCT), this study constructs a research model through which to …

A study on the influence of online reviews of new products on consumers' purchase decisions: An empirical study on JD. com

M Kang, B Sun, T Liang, HY Mao - Frontiers in Psychology, 2022 - frontiersin.org
With the prevalence of the Internet and new media channels, consumer reviews have
become one of the main determinants of Consumers' purchasing decisions. This paper uses …

Do fake reviews promote consumers' purchase intention?

Y Song, L Wang, Z Zhang, L Hikkerova - Journal of Business Research, 2023 - Elsevier
Although fake reviews are ubiquitous in the information interface that consumers browse,
there is little research to understand the role of fake reviews in the online purchase process …

Studi empiris perilaku konsumen Aliexpress: Peran online consumer review, online customer rating, dan persepsi harga terhadap keputusan pembelian impulsif

D Darmawan - Jurnal Baruna Horizon, 2023 - jurnal.stiamak.ac.id
Identifikasi peran dari online consumer review, online customer rating, dan persepsi harga
terhadap keputusan pembelian konsumen menjadi tujuan penelitian ini. Data dikumpulkan …

[HTML][HTML] Determining directions of service quality management using online review mining with interpretable machine learning

J Shin, J Joung, C Lim - International journal of hospitality management, 2024 - Elsevier
Determining the importance values of service features is necessary to prioritize the points in
service quality management and improvement. Existing studies have used linearly additive …