Purpose This study builds on a conceptual model by integrating AI features–Perceived
intelligence (PIN) and anthropomorphism (PAN)–while extending expectation confirmation …

Purpose The purpose of this study is to investigate the continuous intention to use
blockchain and FinTech innovations, focusing on the direct impact of user trust and …

The literature on mobile banking has extensively explored various mechanisms underlying
service acceptance and continuation. However, there is a lack of research on how the …

One of the most pressing issues affecting people worldwide is the accessibility of financial
services in the wake of the COVID-19 outbreak. While peoples' adoption of technological …

Purpose The purpose of this study is to integrate customer value theory (CVT) and protection
motivation theory (PMT) to understand the factors that have an impact on customer …

Purpose The use of electronic money (eMoney) as a noncash payment method is gaining
popularity globally. However, the usages of eMoney are culturally influenced and can vary …

This study examines the use of m-payment system in Fiji using the UTAUT model. It
measures the user's intention to adopt the m-payment system using variables such as …

Understanding the channel-specific, post-adoption relational aspect in digital banking
landscapes enables banks to refine their customer relationship strategies to acquire …

The integration of mobile/smartphones into daily life represents a fundamental aspect of
modern living. With the increasing number of mobile users, businesses face a critical need …

Purpose This study aims to analyse and understand customer sentiments and perceptions
from neobanking mobile applications by using advanced machine learning and text mining …