What influences satisfaction and loyalty in public transport? A review of the literature
Public transport ridership retention is a challenge for many cities. To develop
comprehensive strategies aimed at retaining riders, it is necessary to understand the …
comprehensive strategies aimed at retaining riders, it is necessary to understand the …
Quality of service in public transport based on customer satisfaction surveys: A review and assessment of methodological approaches
The growth of literature in the field of quality of service in the public transport (PT) sector
shows increasing concern for a better understanding of the factors affecting service quality …
shows increasing concern for a better understanding of the factors affecting service quality …
Perceived service quality in bus transit service: a structural equation approach
This paper proposes a methodology for evaluating the quality of service perceived by users
of a bus transit service. A Structural Equation Model (SEM) approach is used to reveal the …
of a bus transit service. A Structural Equation Model (SEM) approach is used to reveal the …
Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit
The relationship between customer satisfaction and loyalty has recently received
international attention as transit agencies aim to identify ways to increase ridership …
international attention as transit agencies aim to identify ways to increase ridership …
Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory
X Fu, J Zhang, FTS Chan - Transportation Research Part A: Policy and …, 2018 - Elsevier
Understanding passenger loyalty to public transit is important because it is a major
determinant of urban and transport sustainability. An integrated framework to investigate …
determinant of urban and transport sustainability. An integrated framework to investigate …
Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach
Finding ways to improve the service quality and consequently attract more passengers is a
major concern for public transit officials worldwide. Given the fact that there is a glaring …
major concern for public transit officials worldwide. Given the fact that there is a glaring …
[HTML][HTML] Passenger's subjective traffic safety, in-vehicle security and emergency management in the driverless shuttle bus in Finland
AO Salonen - Transport policy, 2018 - Elsevier
Mobility services are evolving globally. Driverless public transport can be a game-changer
for urban mobility. However, empirical evidence from the point of user experiences is …
for urban mobility. However, empirical evidence from the point of user experiences is …
The impact of service quality and customer satisfaction on reuse intention in urban rail transit in Tian**, China
Y Wang, Z Zhang, M Zhu, H Wang - Sage Open, 2020 - journals.sagepub.com
As considered one of the most important sustainable transportation, the development of
urban rail transit has been thriving over the last decade, especially in the densely populated …
urban rail transit has been thriving over the last decade, especially in the densely populated …
Transit passengers' behavioural intentions: the influence of service quality and customer satisfaction
Knowing passengers' behavioural intentions to use transit service can be a useful support
for transit managers and marketers who can define the most convenient strategies to satisfy …
for transit managers and marketers who can define the most convenient strategies to satisfy …
The effect of ride experience on changing opinions toward autonomous vehicle safety
Autonomous vehicles (AVs) are a promising emerging technology that is likely to be widely
deployed in the near future. People's perception on AV safety is critical to the pace and …
deployed in the near future. People's perception on AV safety is critical to the pace and …