[HTML][HTML] Hyperparameter optimization and combined data sampling techniques in machine learning for customer churn prediction: a comparative analysis

M Imani, HR Arabnia - Technologies, 2023 - mdpi.com
This paper explores the application of various machine learning techniques for predicting
customer churn in the telecommunications sector. We utilized a publicly accessible dataset …

A survey on machine learning methods for churn prediction

L Geiler, S Affeldt, M Nadif - International Journal of Data Science and …, 2022 - Springer
The diversity and specificities of today's businesses have leveraged a wide range of
prediction techniques. In particular, churn prediction is a major economic concern for many …

Propension to customer churn in a financial institution: a machine learning approach

RA de Lima Lemos, TC Silva, BM Tabak - Neural Computing and …, 2022 - Springer
This paper examines churn prediction of customers in the banking sector using a unique
customer-level dataset from a large Brazilian bank. Our main contribution is in exploring this …

Predicting customer churn: A systematic literature review

S De, P Prabu - Journal of Discrete Mathematical Sciences and …, 2022 - Taylor & Francis
Churn prediction is an active topic for research and machine learning approaches have
made significant contributions in this domain. Models built to address customer churn, aim to …

Effective ML techniques to predict customer churn

S De, P Prabu, J Paulose - 2021 Third international conference …, 2021 - ieeexplore.ieee.org
Customer churn is one of the most challenging problems that affects revenue and growth
strategy of a company. According to a recent Gartner Tech Marketing survey, 91% of C-level …

An ensemble based approach using a combination of clustering and classification algorithms to enhance customer churn prediction in telecom industry

SF Bilal, AA Almazroi, S Bashir, FH Khan… - PeerJ Computer …, 2022 - peerj.com
Mobile communication has become a dominant medium of communication over the past two
decades. New technologies and competitors are emerging rapidly and churn prediction has …

An effective strategy for churn prediction and customer profiling

L Geiler, S Affeldt, M Nadif - Data & Knowledge Engineering, 2022 - Elsevier
Customer churn prediction and profiling are two major economic concerns for many
companies. Different learning approaches have been proposed, however the a priori choice …

Model optimization analysis of customer churn prediction using machine learning algorithms with focus on feature reductions

SM Sina Mirabdolbaghi, B Amiri - Discrete Dynamics in Nature …, 2022 - Wiley Online Library
Currently, Customers are struggling to retain their business in today's competitive markets.
Thus, the issue of customer churn becomes a significant challenge for the industries. In …

An empirical evaluation of stacked ensembles with different meta-learners in imbalanced classification

S Zian, SA Kareem, KD Varathan - IEEE Access, 2021 - ieeexplore.ieee.org
The selection of a meta-learner determines the success of a stacked ensemble as the meta-
learner is responsible for the final predictions of the stacked ensemble. Unfortunately, in …

What do we know about customer churn behaviour in the telecommunication industry? A bibliometric analysis of research trends, 1985–2019

J Bhattacharyya, MK Dash - FIIB Business Review, 2022 - journals.sagepub.com
The literature on telecommunications customer churn behaviour has grown in importance
and volume since the early 2000s. This study performed a quantitative bibliometric …