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Customer engagement through omnichannel retailing: The effects of channel integration quality
While many retailers have turned to omnichannel retailing to remain competitive, engaging
customers across channels has become one of the biggest challenges they face. Drawing …
customers across channels has become one of the biggest challenges they face. Drawing …
The effect of brand engagement and brand love upon overall brand equity and purchase intention: A moderated–mediated model
P Verma - Journal of Promotion Management, 2021 - Taylor & Francis
In their quest for retaining or enhancing their overall brand equity, firms engage with their
customers. This study investigates if brand engagement blossoms in brand love and the …
customers. This study investigates if brand engagement blossoms in brand love and the …
Building brand equity: The impact of brand experience, brand love, and brand engagement—A case study of customers' perception of the Apple brand in China
M Sohaib, J Mlynarski, R Wu - Sustainability, 2022 - mdpi.com
Regardless of a customer's social status, wealth, or country of origin, Apple products have
been notorious for establishing trends in regard to electronic devices. As of 2019, China …
been notorious for establishing trends in regard to electronic devices. As of 2019, China …
Drivers of brand community engagement
Brand community engagement is evolving as a prominent relationship marketing variable
that yields promising outcomes for the firms. Drawing upon the relevant premises of social …
that yields promising outcomes for the firms. Drawing upon the relevant premises of social …
CSR and customer outcomes: The mediating role of customer engagement
Corporate social responsibility (CSR) image positively affects customer outcomes. Despite
researchers' interest in the investigation of company favoring outcomes still, there is a need …
researchers' interest in the investigation of company favoring outcomes still, there is a need …
Fostering brand engagement and value-laden trusted B2B relationships through digital content marketing: The role of brand's helpfulness
Fostering brand engagement and value-laden trusted B2B relationships through digital content
marketing: The role of brand’s helpfulness | Emerald Insight Books and journals Case studies …
marketing: The role of brand’s helpfulness | Emerald Insight Books and journals Case studies …
Omnichannel retailing with brand engagement, trust and loyalty in banking: the moderating role of personal innovativeness
Purpose The purpose of this study is to analyze the effects of integration quality, perceived
fluency and assurance quality on brand engagement and trust, and their impacts on brand …
fluency and assurance quality on brand engagement and trust, and their impacts on brand …
Being fair to customers: A strategy in enhancing customer engagement and loyalty in the Indonesia Mobile Telecommunication Industry
This study aims to validate the dimensions of customer engagement and explore the effect of
service fairness, customer trust and customer engagement on customer loyalty. The results …
service fairness, customer trust and customer engagement on customer loyalty. The results …
Exploring the dynamics between brand investment, customer investment, brand identification, and brand identity fusion
The purpose of this study was to understand the dynamics between customers' own and
perceived brand investment, and the impact of such investment on two relational outcomes …
perceived brand investment, and the impact of such investment on two relational outcomes …
Analyzing CSR and customer engagement through green banking digitalization: with the mediating effect of perceived environmental value and moderation effect of …
In today's increasingly homogenized banking sector, maintaining consumer loyalty,
particularly in terms of environmentally conscious practices, presents a significant challenge …
particularly in terms of environmentally conscious practices, presents a significant challenge …