Customer engagement through omnichannel retailing: The effects of channel integration quality

ZWY Lee, TKH Chan, AYL Chong… - Industrial Marketing …, 2019 - Elsevier
While many retailers have turned to omnichannel retailing to remain competitive, engaging
customers across channels has become one of the biggest challenges they face. Drawing …

The effect of brand engagement and brand love upon overall brand equity and purchase intention: A moderated–mediated model

P Verma - Journal of Promotion Management, 2021 - Taylor & Francis
In their quest for retaining or enhancing their overall brand equity, firms engage with their
customers. This study investigates if brand engagement blossoms in brand love and the …

Drivers of brand community engagement

J Kumar, V Kumar - Journal of Retailing and Consumer Services, 2020 - Elsevier
Brand community engagement is evolving as a prominent relationship marketing variable
that yields promising outcomes for the firms. Drawing upon the relevant premises of social …

CSR and customer outcomes: The mediating role of customer engagement

M Abbas, Y Gao, SSH Shah - Sustainability, 2018 - mdpi.com
Corporate social responsibility (CSR) image positively affects customer outcomes. Despite
researchers' interest in the investigation of company favoring outcomes still, there is a need …

Fostering brand engagement and value-laden trusted B2B relationships through digital content marketing: The role of brand's helpfulness

K Taiminen, C Ranaweera - European journal of marketing, 2019 - emerald.com
Fostering brand engagement and value-laden trusted B2B relationships through digital content
marketing: The role of brand’s helpfulness | Emerald Insight Books and journals Case studies …

Omnichannel retailing with brand engagement, trust and loyalty in banking: the moderating role of personal innovativeness

Q Tran Xuan, HTH Truong, T Vo Quang - International Journal of …, 2023 - emerald.com
Purpose The purpose of this study is to analyze the effects of integration quality, perceived
fluency and assurance quality on brand engagement and trust, and their impacts on brand …

Being fair to customers: A strategy in enhancing customer engagement and loyalty in the Indonesia Mobile Telecommunication Industry

R Hapsari, AS Hussein, RP Handrito - Services marketing quarterly, 2020 - Taylor & Francis
This study aims to validate the dimensions of customer engagement and explore the effect of
service fairness, customer trust and customer engagement on customer loyalty. The results …

Exploring the dynamics between brand investment, customer investment, brand identification, and brand identity fusion

A Krishna, S Kim - Journal of Business Research, 2021 - Elsevier
The purpose of this study was to understand the dynamics between customers' own and
perceived brand investment, and the impact of such investment on two relational outcomes …

Analyzing CSR and customer engagement through green banking digitalization: with the mediating effect of perceived environmental value and moderation effect of …

AM Mehta, T Handriana - Cogent Business & Management, 2024 - Taylor & Francis
In today's increasingly homogenized banking sector, maintaining consumer loyalty,
particularly in terms of environmentally conscious practices, presents a significant challenge …