The topic of mental state attribution to robots has been approached by researchers from a
variety of disciplines, including psychology, neuroscience, computer science, and …

Anthropomorphism is a phenomenon that describes the human tendency to see human-like
shapes in the environment. It has considerable consequences for people's choices and …

Communicating with customers through live chat interfaces has become an increasingly
popular means to provide real-time customer service in many e-commerce settings. Today …

Companies have repeatedly launched Artificial Intelligence (AI) products such as intelligent
chatbots and robots with female names, voices, and bodies. Previous research posits that …

Previous studies provide inconsistent evidence regarding the effect of anthropomorphism on
customers' willingness to use AI service agents. This paper explains the reason by …

Purpose The purpose of this study is to explore consumer reviews with robotics based on
the five dimensions for evaluating user experiences (ie embodiment, emotion, human …

With the growing proliferation of smart home assistants (SHAs), digital services are
increasingly pervading people's private households. Through their intrusive features, SHAs …

With robots increasingly assuming social roles (eg, assistants, companions),
anthropomorphism (ie, the cognition that an entity possesses human characteristics) plays a …

In this literature review we explain anthropomorphism and its role in the design of socially
interactive robots and human-robot interaction. We illustrate the social phenomenon of …

Anthropomorphism is the attribution of human-like physical or non-physical features,
behavior, emotions, characteristics and attributes to a non-human agent or to an inanimate …