The dark side of customer behavior has been receiving increasing attention in the business
and management literature in recent years. Scholars have used various terminologies to …

Although a flurry of meta-analyses summarized the justice literature at the turn of the
millennium, interest in the topic has surged in the decade since. In particular, the past …

Die Psychologie der Dienstleistung erforscht das Erleben und Verhalten von Dienstleistern
und Kunde sowie die Interaktionsprozesse zwischen diesen beiden Akteuren. Die …

Drawing on social learning and moral identity theories, this research examines antecedents
and consequences of ethical leadership. Additionally, this research empirically examines …

This research explored individuals' reactions to perceived corporate social responsibility
(CSR) using a multimotive framework. In 2 studies, the authors explored the boundary …

Growing evidence suggests that employees' perceptions of their employer's corporate social
responsibility (CSR) relate positively to employee work engagement. This is an important …

Customer incivility toward frontline employees (FLEs) is a widespread phenomenon within
tourism and hospitality industries, severely depleting the psychological resources of FLEs …

The purpose of this article is to review literature that is relevant to the social scientific study of
ethics and leadership, as well as outline areas for future study. We first discuss ethical …

This three-week longitudinal field study with an experimental intervention examines the
association between daily events and employee stress and health, with a specific focus on …

Purpose The purpose of this study is to examine the mediating effect of psychological well-
being between organizational dehumanization and two outcome variables: service recovery …