Process mining techniques and applications–A systematic map** study

C dos Santos Garcia, A Meincheim, ERF Junior… - Expert Systems with …, 2019 - Elsevier
Process mining is a growing and promising study area focused on understanding processes
and to help capture the more significant findings during real execution rather than, those …

Opportunities and challenges for process mining in organizations: results of a Delphi study

N Martin, DA Fischer, GD Kerpedzhiev, K Goel… - Business & Information …, 2021 - Springer
Process mining is an active research domain and has been applied to understand and
improve business processes. While significant research has been conducted on the …

A visual approach to support process analysts in working with process improvement opportunities

K Kubrak, F Milani, A Nolte - Business Process Management Journal, 2023 - emerald.com
Purpose When improving business processes, process analysts can use data-driven
methods, such as process mining, to identify improvement opportunities. However, despite …

Does customer satisfaction matters?

MAMD Basari, MF Shamsudin - Journal of Undergraduate Social Science …, 2020 - abrn.asia
Customer plays an important role for business as a profit generator, core of business
strategy and brand ambassador of the business. Due to the important role played by …

[PDF][PDF] BUSINESS PROCESS MINING APPLICATION: A LITERATURE REVIEW.

D Dakic, D Stefanovic, I Cosic, T Lolic… - Annals of DAAAM & …, 2018 - daaam.info
Business process mining is a relatively new and expanding research field, which focuses on
analysis of business processes by applying data mining and machine learning techniques …

Process mining and industrial applications: A systematic literature review

A Corallo, M Lazoi, F Striani - Knowledge and Process …, 2020 - Wiley Online Library
Currently, the process mining aims at an automatic extraction of process knowledge from the
event logs recorded by information systems, and, therefore, by using these techniques, it …

Model for BPM implementation assessment: evidence from companies in Indonesia

ER Mahendrawathi, BT Hanggara… - Business Process …, 2018 - emerald.com
Purpose Enterprise resource planning (ERP) implementation commonly fails to recognize
the need to treat it as a business process automation that must be managed and monitored …

Process mining based approach to performance evaluation in computer‐aided examinations

A Baykasoğlu, BK Özbel, N Dudaklı… - Computer …, 2018 - Wiley Online Library
A considerable part of educational systems tends to be online and computer oriented.
However, online examination may create some difficulties during the evaluation of student …

[HTML][HTML] Optimizing sepsis care through heuristics methods in process mining: A trajectory analysis

A Bakhshi, E Hassannayebi, AH Sadeghi - Healthcare analytics, 2023 - Elsevier
Process mining can help acquire insightful knowledge and heighten the system's
performance. In this study, we surveyed the trajectories of 1050 sepsis patients in a regional …

Discovering Business Processes in CRM Systems by leveraging unstructured text data

RB Banziger, A Basukoski… - 2018 IEEE 20th …, 2018 - ieeexplore.ieee.org
Recent research has proven the feasibility of using Process Mining algorithms to discover
business processes from event logs of structured data. However, many IT systems also store …