Review helpfulness prediction on e-commerce websites: A comprehensive survey

S Saumya, PK Roy, JP Singh - Engineering Applications of Artificial …, 2023 - Elsevier
This comprehensive survey investigates methodologies and factors utilized for predicting
review helpfulness on e-commerce websites. Analyzing 132 research publications from the …

Online reviews: A literature review and roadmap for future research

M Pocchiari, D Proserpio, Y Dover - International journal of research in …, 2024 - Elsevier
This paper reviews and synthesizes existing research on online reviews, addresses the
knowledge gaps, and proposes directions for future research. Taking an interdisciplinary …

Differential effects of analytical versus emotional rhetorical style on review helpfulness

M Moradi, M Dass, P Kumar - Journal of Business Research, 2023 - Elsevier
This paper examines the interaction effect of analytical versus emotional rhetorical styles
and overall ratings on the perceived helpfulness of product reviews on an e-commerce …

Text sentiment classification of Amazon reviews using word embeddings and convolutional neural networks

M Qorich, R El Ouazzani - The Journal of Supercomputing, 2023 - Springer
Nowadays, the internet and social media ease the process of reviewing products.
Consumers expose their thoughts, opinions, and experiences about products and services …

A robust hybrid approach with product context-aware learning and explainable ai for sentiment analysis in amazon user reviews

E Hashmi, SY Yayilgan - Electronic Commerce Research, 2024 - Springer
In the ever-changing world of business, gaining valuable insights from customer
perspectives is crucial. Consumer evaluations are crucial performance indicators for …

A method for exploring consumer satisfaction factors using online reviews: A study on anti-cold drugs

X Zhao, Z Huang - Journal of Retailing and Consumer Services, 2024 - Elsevier
Anti-cold drugs prove effective in alleviating cold symptoms and minimizing complications. In
recent years, there has been a growing tendency among the public to purchase these drugs …

How does topic consistency affect online review helpfulness? The role of review emotional intensity

C Zhou, S Yang, Y Chen, S Zhou, Y Li… - Electronic Commerce …, 2023 - Springer
Despite many scholars have devoted to understanding the effects of manager response on
review helpfulness, the mechanism of how the topic consistency between manager …

Improving clothing product quality and reducing waste based on consumer review using RoBERTa and BERTopic language model

A Alamsyah, ND Girawan - Big Data and Cognitive Computing, 2023 - mdpi.com
The disposability of clothing has emerged as a critical concern, precipitating waste
accumulation due to product quality degradation. Such consequences exert significant …

Threat or prospect? Exploring the impact of digital entrepreneurs' artificial intelligence perception and intention to adopt blockchain technology on the achievement of …

MR Awal, MS Chowdhury - Heliyon, 2024 - cell.com
This paper explores how digital entrepreneurs' intention toward blockchain technology
adoption, perception of reduced costs, and knowledge of Artificial Intelligence impact …

Natural language processing for analyzing online customer reviews: A survey, taxonomy, and open research challenges

N Malik, M Bilal - PeerJ Computer Science, 2024 - peerj.com
In recent years, e-commerce platforms have become popular and transformed the way
people buy and sell goods. People are rapidly adopting Internet shop** due to the …