The Influence of Customer Experience and E-Service Quality on Customer Loyalty with Customer Satisfaction as an Intervening Variable

S Fauziyah, S Saddam, S Siringoringo… - … on Economic and …, 2023 - proceeding.umsu.ac.id
Purpose This study aims to determine the effect of customer experience and e-service
quality on customer loyalty mediated by shopee customer satisfaction in Medan City. Method …

On Intention to Buy Online; Influence Ease of Use, Price Level, And Customer Trust in Accounting Department Students of Politeknik Negeri Padang

E Endrawati, G Gustati, A Yentifa, L Mulyani - Rafgo, 2022 - akuntansi.pnp.ac.id
People are increasingly active in buying and selling online in the era of the fourth industrial
revolution, both the general public and among students and students. This study aims to …

[PDF][PDF] THE EFFECT OF SERVICE QUALITY AND MARKETING MIX ON CUSTOMER SATISFACTION AND LOYALTY IN GRAB APPLICATION SERVICE USERS IN …

IN RiskaSuciRamdhani, A Reni - GSJ, 2020 - researchgate.net
Grab is an O2O (online to offline) platform where O2O attracts customers through online
media such as email, internet advertising or social media, then invites these customers to …