The emergence of omnichannel retailing has revolutionized the way traditional e‐commerce
business operates, subsequently bringing fundamental changes to consumer expectations …

ABSTRACT e-Commerce is the fastest-growing sales channel, while omni-channel retailing
is becoming the new retailing standard. Omni-channel logistics is an essential complex …

The rapid growth of online purchasing in recent years has emphasized the accompanying
role of home delivery service provided by delivery personnel in ensuring customer …

The maturation of digital (ized) consumption, together with the amplification of cities'
initiatives in response to local and global environmental challenges, has placed goods …

Purpose This study aims to identify service quality dimensions for logistics service providers
(LSPs) and to examine their relationships with customer satisfaction and customer loyalty …

E-commerce is always more diffused as a selling channel around the whole world market,
and its importance has increased and continues to increase with the COVID-19 pandemic …

Background: The COVID-19 pandemic has triggered unprecedented growth in digital
commerce and has accelerated the digital transformation of many retailers. An unforeseen …

Food e-commerce has long remained a limited phenomenon, which only changed
noticeably during the COVID-19 pandemic. Not only did more consumers take advantage of …

Purpose Supply chain integration (SCI) is key to implementing omni-channel retailing (OCR)
strategy. In this paper, the authors explore the role of digitalization as a driver of SCI, as well …

The rapid rise of electronic commerce has entailed an increase in logistic complexity, with
last-mile logistics being the most critical element in deliveries. Since users prefer goods to …