Purpose Sustainable customer relationship management (SCRM) is a combination of
business strategy, customer-oriented business processes and computer systems that seeks …

Purpose The research identifies literature on Home-Based Businesses (HBBs) from 2000 to
August 2023, focuses on their economic roles, challenges for entrepreneurs and success …

Purpose In spite of its potential benefits in a wide range of situations, supply chain risk
mitigation strategies have received scant attention on the subject of managing the supply …

Purpose Coronavirus disease 2019 (COVID-19) has disrupted global supply chains,
revealing dreadful gaps and exposing vulnerabilities. Retailers are challenged to tackle …

The COVID-19 pandemic has been one of the biggest disruptive events of recent decades
and has had a global effect on society and the economy. The political regulations resulting …

Purpose This paper aims to epistemologically extend and explore the present theories from
prior research conducted in the area of responsiveness. Furthermore, it determines to …

Purpose The ease and convenience of online shop** are shifting the customers to e-
tailers. This has prompted offline retailers to re-examine behavioural patterns along with a …

Purpose The study of supply chain disruption (SCD) and supply chain resilience (SCR)
remains to be studied deeply in the field of business management. The purpose of this …

Purpose This study aims to contribute to the field of computer systems for sustainability
research. It proposes a framework for sustainability awareness using online social networks …

Purpose The purpose of this research is to develop a conceptual framework in which
dynamic capabilities (DCs) for the creation of logistics flexibility are outlined, and elaborate it …