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An overview of total quality management: understanding the fundamentals in service organization
F Talib - Talib, F.(2013),“An overview of total quality …, 2013 - papers.ssrn.com
Recent studies on total quality management (TQM) show that there is sudden shift in the
application of TQM from manufacturing to service organization and voluminous studies have …
application of TQM from manufacturing to service organization and voluminous studies have …
Trends in quality management research in higher education institutions
JJ Tarí, G Dick - Journal of Service Theory and Practice, 2016 - emerald.com
Purpose The purpose of this study is to determine the state of research in quality
management in higher education institutions based on a review of the academic literature …
management in higher education institutions based on a review of the academic literature …
[HTML][HTML] Impact of TQM on organisational performance: The case of Indian manufacturing and service industry
This study is principally focused on the implementation of Total Quality Management (TQM)
in Indian industries and to study its influence on the organizational performance. The study …
in Indian industries and to study its influence on the organizational performance. The study …
The effect of market orientation as a mediating variable in the relationship between entrepreneurial orientation and SMEs performance
Purpose–This study aims to examine the effect of market orientation (MO) as a mediating
variable in the relationship between entrepreneurial orientation (EO) and small and medium …
variable in the relationship between entrepreneurial orientation (EO) and small and medium …
The key factors of total quality management in the service sector: a cross-cultural study
Purpose Literature refers to the key factors of total quality management (TQM) based on
studies carried out in individual countries. However, few studies focus on studying the TQM …
studies carried out in individual countries. However, few studies focus on studying the TQM …
The structural relationship between TQM, employee satisfaction and hotel performance
Purpose The purpose of this paper is to investigate the structural relationships between total
quality management (TQM) and employee satisfaction and hotel performance …
quality management (TQM) and employee satisfaction and hotel performance …
The effect of TQM practices on operational performance: an empirical analysis of ISO 9001: 2008 certified manufacturing organizations in Ethiopia
M Kebede Adem, SS Virdi - The TQM Journal, 2021 - emerald.com
Purpose This study is aimed at examining the effect of Total Quality Management (TQM)
practices on the operational performance of ISO 9001: 2008 certified manufacturing …
practices on the operational performance of ISO 9001: 2008 certified manufacturing …
The impact of total quality management on service company performance: evidence from Spain
Purpose–The purpose of the paper is to explore the impact of total quality management
(TQM) factors on performance dimensions of service companies. Design/methodology …
(TQM) factors on performance dimensions of service companies. Design/methodology …
Identifying the critical determinants of TQM and their impact on company performance: Evidence from the hotel industry of Greece
Purpose The purpose of this paper is to enrich the existing literature by determining the
underlying structure (latent factors) of total quality management (TQM) practices and their …
underlying structure (latent factors) of total quality management (TQM) practices and their …
Creating technological innovation via green supply chain management: An empirical analysis
This study sets out to empirically test the research framework and identify the relationship
between green supply chain management (GSCM) practices and technological innovation …
between green supply chain management (GSCM) practices and technological innovation …