An overview of total quality management: understanding the fundamentals in service organization

F Talib - Talib, F.(2013),“An overview of total quality …, 2013 - papers.ssrn.com
Recent studies on total quality management (TQM) show that there is sudden shift in the
application of TQM from manufacturing to service organization and voluminous studies have …

Trends in quality management research in higher education institutions

JJ Tarí, G Dick - Journal of Service Theory and Practice, 2016 - emerald.com
Purpose The purpose of this study is to determine the state of research in quality
management in higher education institutions based on a review of the academic literature …

[HTML][HTML] Impact of TQM on organisational performance: The case of Indian manufacturing and service industry

V Singh, A Kumar, T Singh - Operations Research Perspectives, 2018 - Elsevier
This study is principally focused on the implementation of Total Quality Management (TQM)
in Indian industries and to study its influence on the organizational performance. The study …

The effect of market orientation as a mediating variable in the relationship between entrepreneurial orientation and SMEs performance

M Amin, R Thurasamy, AM Aldakhil… - Nankai Business …, 2016 - emerald.com
Purpose–This study aims to examine the effect of market orientation (MO) as a mediating
variable in the relationship between entrepreneurial orientation (EO) and small and medium …

The key factors of total quality management in the service sector: a cross-cultural study

N Bouranta, E Psomas, MF Suárez-Barraza… - … An International Journal, 2019 - emerald.com
Purpose Literature refers to the key factors of total quality management (TQM) based on
studies carried out in individual countries. However, few studies focus on studying the TQM …

The structural relationship between TQM, employee satisfaction and hotel performance

M Amin, AM Aldakhil, C Wu, S Rezaei… - International Journal of …, 2017 - emerald.com
Purpose The purpose of this paper is to investigate the structural relationships between total
quality management (TQM) and employee satisfaction and hotel performance …

The effect of TQM practices on operational performance: an empirical analysis of ISO 9001: 2008 certified manufacturing organizations in Ethiopia

M Kebede Adem, SS Virdi - The TQM Journal, 2021 - emerald.com
Purpose This study is aimed at examining the effect of Total Quality Management (TQM)
practices on the operational performance of ISO 9001: 2008 certified manufacturing …

The impact of total quality management on service company performance: evidence from Spain

EL Psomas, C Jaca - International Journal of Quality & Reliability …, 2016 - emerald.com
Purpose–The purpose of the paper is to explore the impact of total quality management
(TQM) factors on performance dimensions of service companies. Design/methodology …

Identifying the critical determinants of TQM and their impact on company performance: Evidence from the hotel industry of Greece

N Bouranta, EL Psomas, A Pantouvakis - The TQM Journal, 2017 - emerald.com
Purpose The purpose of this paper is to enrich the existing literature by determining the
underlying structure (latent factors) of total quality management (TQM) practices and their …

Creating technological innovation via green supply chain management: An empirical analysis

VH Lee, KB Ooi, AYL Chong, C Seow - Expert Systems with Applications, 2014 - Elsevier
This study sets out to empirically test the research framework and identify the relationship
between green supply chain management (GSCM) practices and technological innovation …