Online reviews significantly impact consumers' decision-making process and firms'
economic outcomes and are widely seen as crucial to the success of online markets. Firms …

This paper reviews and synthesizes existing research on online reviews, addresses the
knowledge gaps, and proposes directions for future research. Taking an interdisciplinary …

We study the impact of consumer heterogeneity on online ratings. Consumers differ in their
experience, which can affect both their choices and ratings. Thus, biases in average ratings …

Credence goods markets are characterized by large informational asymmetries between
consumers and expert sellers. In two waves of a natural field experiment in the market for …

This paper investigates the impact of the widespread manipulation of reputation systems by
sellers on two-sided online platforms. We focus on a relevant empirical setting: the use of …

We examine methods for evaluating interventions designed to improve decision-making
quality when people misunderstand the consequences of their choices. In an experiment …

Migrant remittances are significant but remain relatively costly to send. Policymakers have
argued that fintech, specifically, comparison websites like kayak. com but for sending …

Generative AI has ushered in the ability to generate content that closely mimics human
contributions, introducing an unprecedented threat: Deployed en masse, these models can …

The relevance of online reviews to businesses is increasing exponentially. Firms have been
forced to recognise that online reviews have become a necessary method of attracting new …

This study aims to determine the effect of fake buyers and fake reviews with trust as a
mediating variable on purchase intention. This study employs a quantitative research …