Over the last ten years there has been a growing interest around text-based chatbots,
software applications interacting with humans using natural written language. However …

A growing body of research explores emoji, which are visual symbols in computer mediated
communication (CMC). In the 20 years since the first set of emoji was released, research on …

Las emociones han adquirido una importancia creciente en nuestra época, en todos los
ámbitos de la sociedad. Esta revalorización de la dimensión afectiva de la persona se ha …

Artificial intelligence chatbots have invaded the tourism industry owing to their low cost and
high efficiency. However, the influence of emotional expressions of chatbots on service …

For a long time, research on individuals learning in digital environments was primarily based
on cognitive-oriented theories. This paper aims at providing evidence that social processes …

Background The COVID-19 pandemic led to unprecedented mitigation efforts that disrupted
the daily lives of millions. Beyond the general health repercussions of the pandemic itself …

People spend considerable time on digital media, and are thus often exposed to
expressions of emotion by other people. This exposure can lead their own emotion …

The main aim of this study was to examine the norms of expressing emotions on social
media. Specifically, the perceived appropriateness (ie injunctive norms) of expressing six …

Background: Social networking sites (SNSs) have become a pervasive part of modern
culture, which may also affect mental health. Objective: The aim of this systematic review …

Brands, both human and corporate, are increasingly communicating with their consumers
using emojis. The current work examines if and how these pictographs shape online brand …