The present study aims to examine the effect of authentic leadership (AL) on service
innovative behavior (SIB) of employees as well as to identify whether proactive personality …

The purpose of this research is to examine the controversial nature of the relation between
quality management (QM) practices and innovation performance in the service sector in the …

In efforts to improve the performance of the banking/financial services sector, managers
have widely recognized the importance of innovation and the adoption of new technologies …

Network building ability is an important skill that has positive implications for individuals'
innovative work behaviour. Although high self-monitors are capable of building strategic …

The research investigates network building ability as a mediating mechanism of influence in
the relationship between intrapreneurial personality and three stages of employees' …

Banking sector organizations are gaining competitive advantage anchored on service
process innovations as the key differentiating factor for banks (Kandaphully, 2002) …

Innovative behavior is one of the most important aspect to improve quality of public service.
Thus, resource such as individual characteristic through specific behavior can be an …

Abstract Research Aims: This paper examines how Islamic banking in Indonesia, as a late-
mover industry, evolves service innovation to attract customers and compete with already …

Fierce competition, demanding shareholders, legislation and increasing cost force financial
institutions to develop innovative strategies and effective knowledge management systems …

Globalization has led to tremendous growth in innovation and use of technologies in
organizations and the banking industry has not been left behind. Banks are investing heavily …