Companies must continue to improve service quality in order to face increasingly fierce
competition. The design developed by the company must be a design that prioritizes the …

The main factor that conditions the success of organizations is the development of products
oriented toward customer satisfaction. An additional attribute of organizations is the use of …

Purpose The purpose of this paper is to develop a prioritisation framework that can guide the
provision and management of on-campus student housing facility (SHF) services of southern …

Incentive-based demand response programs (IBDRPs) are voluntary programs that
encourage customers (CUs) to cut their electricity usage during peak periods, in return for …

Educational marketing enabled higher education institutions (HEIs) to identify consumer
needs and prepare actions to enhance their competitiveness. The educational field …

Higher education's independent curriculum and mainstreaming are studied using mixed
techniques. This qualitative and quantitative study examines how social mainstreaming in …

The Kano model is one of the models that help determine which features must be included
in a product or service to improve customer satisfaction. The model is focused on …

Abstract Entities in public sector supply chains (SCs) often operate independently despite
having interdependent objectives. Such a fragmented operational design poses several …

Purpose The purpose of this paper is to develop a model that can be used as a guide for the
provision, adaptation and management of on-campus student accommodation spaces and …

Understanding and capturing consumers' needs is an essential task for every organisation.
In the service sector, it is even more crucial as consumer experience is an influencing …