[HTML][HTML] Variables relevantes para la medición de la calidad percibida del servicio bancario
CR Berdugo-Correa, RA Barbosa-Correa… - Dyna, 2016 - scielo.org.co
El estudio de la calidad percibida de los servicios ha sido ampliamente estudiado pero poco
aplicado en el sector bancario por lo cual despierta gran interés por parte de las …
aplicado en el sector bancario por lo cual despierta gran interés por parte de las …
Research on the influence of after-sales service quality factors on customer satisfaction
Determining customer satisfaction elements in retailing after-sales services have been well
explored; however, the increasing competition in this area demands the investigation of …
explored; however, the increasing competition in this area demands the investigation of …
Understanding behavioral intention to use a cloud computing classroom: A multiple model comparison approach
Cloud computing is an innovative information technology that has been applied to education
and has facilitated the development of cloud computing classrooms; however, student …
and has facilitated the development of cloud computing classrooms; however, student …
Integrating service quality with system and information quality: An empirical test in the e-service context
Wixom and Todd (2005) integrated the user satisfaction and the technology acceptance
literatures to theorize about and account for the influence of the information technology …
literatures to theorize about and account for the influence of the information technology …
Some new thoughts on conceptualizing perceived service quality: a hierarchical approach
Through qualitative and empirical research, the authors find that the service quality construct
conforms to the structure of a third-order factor model that ties service quality perceptions to …
conforms to the structure of a third-order factor model that ties service quality perceptions to …
[PDF][PDF] Service quality, customer satisfaction and loyalty: A test of mediation
O Mahamad, T Ramayah - International business research, 2010 - epe.lac-bac.gc.ca
The present research was conducted in a bank in Tehran, Iran, in 2009/2010. This report is
the outcome of a field research, which aimed to determine the quality of services offered by …
the outcome of a field research, which aimed to determine the quality of services offered by …
Examining student satisfaction with higher education services: Using a new measurement tool
An evaluation study using a new tool to measure 15 dimensions of student satisfaction at an
institutional level that covers most aspects of student life was used. It was decided to …
institutional level that covers most aspects of student life was used. It was decided to …
[PDF][PDF] Conceptualising 'value for the customer': an attributional, structural and dispositional analysis
T Woodall - Academy of marketing science review, 2003 - academia.edu
The term 'customer value'is used within the marketing literature to portray both what is
derived by the customer from the supplier, and also what is derived by the supplier from the …
derived by the customer from the supplier, and also what is derived by the supplier from the …
[PDF][PDF] The development of HEdPERF: A new measuring instrument of service quality for the higher education sector.
F Abdullah - International journal of consumer studies, 2006 - fhs.hr
Service quality has attracted considerable attention within the tertiary education sector, but
despite this, little work has been concentrated on identifying its determinants from the …
despite this, little work has been concentrated on identifying its determinants from the …
Using SERVQUAL to assess customer satisfaction with public sector services
M Wisniewski - Managing Service Quality: An International Journal, 2001 - emerald.com
Abstract The UK Government's Best Value initiative is intended to ensure that local
authorities provide best value in service delivery and emphasises the importance of …
authorities provide best value in service delivery and emphasises the importance of …