Linking absorptive capacity to project success via mediating role of customer knowledge management capability: The role of environmental complexity

A Ramadhan, K Iyiola, AB Alzubi - Business Process Management …, 2024 - emerald.com
Purpose The purpose of this study is to investigate the relationship between the absorptive
capacity (AC) of a firm and project success (PS), with particular attention to the mediating …

When does boundary-spanner burnout connect participation and customer relationship performance? The role of the firm's network centrality and network density

V Yeniaras, I Gölgeci - Industrial Marketing Management, 2023 - Elsevier
Managing business-to-business (B2B) relationships can be taxing for many boundary-
spanners and lead to burnout. However, despite the widespread prevalence of burnout in …

Co‐Creation of Societal Benefits Through Human‐Centered Design and Management of Dynamic Capabilities in Oyster Farm Communities

J Aitken, T Böhme, E McAsh - Strategic Change, 2024 - Wiley Online Library
This paper explores how business reconciles the perceived conflicting demands of social
and profit logic to deliver value to shareholders and the wider community it serves. Through …

The double-edged sword of customer participation on new product development performance: the contingent roles of relational and environmental factors

J Lin, JL **, L Wang, X Wang - Industry and Innovation, 2024 - Taylor & Francis
Although customer participation plays an increasingly important role in firm innovation, both
its effects on new product development (NPD) performance in the B2B context and the …

Effects of Customer Relationship Termination and Customer Involvement on New Product Development Outcomes in the Business-to-Business Market

M Uno, Y Yamashita, K Fukukawa - Journal of Relationship …, 2025 - Taylor & Francis
This study examines the impact of customer relationship termination—framed by its
theoretical underpinning in the termination process within customer relationship …

Customer Participation in New Product Development: The Contingent Effects of Product Development Proficiency and Task Uncertainty

H Zarbi, S Mansour, H Mosadegh - Engineering Management …, 2024 - Taylor & Francis
In the literature on new product development, the positive effect of customer participation on
the success of new products is under debate. Based on the contingency theory …