The burgeoning digital-platforms literature across multiple business disciplines has primarily
characterized the platform as a market or network. Although the organizing role of platform …

Fake online reviews in e-commerce significantly affect online consumers, merchants, and,
as a result, market efficiency. Despite scholarly efforts to examine fake reviews, there still …

Technology, market, and competitive dynamics are requiring firms in restaurant/food service
supply chains to improve their analytics capabilities, which have tended to lag behind other …

In recent years, there has been an increase in online review manipulation on the platforms
of electronic commerce. Previous studies clarify the benefits and harms of online review …

Reputation systems have been an important component for improvement of online markets'
efficiency by reducing uncertainty about the quality of the sellers. Most, if not all, reputation …

As restaurants increasingly solicit fake reviews on online word-of-mouth (WOM) platforms,
the authenticity and credibility of online reviews have been compromised. This study …

How do shareholders respond to technologies hyped in general discourse, eg, artificial
intelligence (AI), if a common understanding is lacking and the technologies are still …

Firms are beginning to use chatbots to collect information from users (eg, online reviews), a
task traditionally done through forms. We used two experiments to investigate how collecting …

The purpose of this study was to explore the relationship between online reviews and
ratings through text mining and empirical techniques. An Indian food delivery portal (Zomato …

Fake reviews are rising as online reviews become more prevalent. However, little is known
about the mechanism underlying firms' negative fake reviews. This study draws on signaling …