Conversational agents in business: A systematic literature review and future research directions
The field of business shows an increasing interest in exploring conversational agents to
improve service quality and market competitiveness. Furthermore, the advances in machine …
improve service quality and market competitiveness. Furthermore, the advances in machine …
Chatbot design approaches for fashion E-commerce: an interdisciplinary review
Chatbots can bring innovation in online assistance and communication with customers. Due
to the growth of e-commerce, fashion brands have been adopting chatbots to provide …
to the growth of e-commerce, fashion brands have been adopting chatbots to provide …
Why Johnny can't prompt: how non-AI experts try (and fail) to design LLM prompts
Pre-trained large language models (“LLMs”) like GPT-3 can engage in fluent, multi-turn
instruction-taking out-of-the-box, making them attractive materials for designing natural …
instruction-taking out-of-the-box, making them attractive materials for designing natural …
Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing
Purpose The rapid evolution in artificial intelligence (AI) has redefined the customer
experience and created huge opportunities for companies to interact with customers using …
experience and created huge opportunities for companies to interact with customers using …
Chatbots in retailers' customer communication: How to measure their acceptance?
Currently, online retailers evaluate whether chatbots—software programs that interact with
users using natural languages—could improve their customers' satisfaction. In a retail …
users using natural languages—could improve their customers' satisfaction. In a retail …
The role of attitude toward chatbots and privacy concern on the relationship between attitude toward mobile advertising and behavioral intent to use chatbots
LM De Cosmo, L Piper, A Di Vittorio - Italian Journal of Marketing, 2021 - Springer
Chatbots are technological tools equipped with artificial intelligence that allow companies to
interact with their consumers. Through their computers or mobile devices, consumers can …
interact with their consumers. Through their computers or mobile devices, consumers can …
Exploring the future development of Artificial Intelligence (AI) applications in chatbots: a bibliometric analysis
Chatbots are fast becoming a key instrument in the research community and enterprise,
while few researchers have discussed the focus of existing research and future research …
while few researchers have discussed the focus of existing research and future research …
Too informal? How a chatbot's communication style affects brand attitude and quality of interaction
This study investigated the effects of (in) formal chatbot responses and brand familiarity on
social presence, appropriateness, brand attitude, and quality of interaction. An online …
social presence, appropriateness, brand attitude, and quality of interaction. An online …
Game-inspired pedagogical conversational agents: A systematic literature review
Pedagogical conversational agents (PCAs) are an innovative way to help learners improve
their academic performance via intelligent dialog systems. However, PCAs have not yet …
their academic performance via intelligent dialog systems. However, PCAs have not yet …
A Testing Framework for AI Linguistic Systems (testFAILS)
This paper presents an innovative testing framework, testFAILS, designed for the rigorous
evaluation of AI Linguistic Systems (AILS), with particular emphasis on the various iterations …
evaluation of AI Linguistic Systems (AILS), with particular emphasis on the various iterations …