Digital transformation has a profound impact on businesses and various implications for
firms. While some effectively navigate this digital shift, harnessing the benefits of modern …

Contemporary managerial thinking and practices have been developed in an economic
context dominated by industrial logic. This logic conceals the imposing weight of services …

Customer knowledge is a strategic element, and its importance is growing all the time. The
role of the vast quantities of information available in customer relationship management …

Résumé L'information a toujours été le nerf de la guerre pour le tourisme. Aujourd'hui, les
avancées technologiques liées au big data et à l'intelligence artificielle permettent de …

Purpose: This study aims to empirically test and analyze the role of Green Human Resource
Management (GHRM) and Green Supply Chain Management (GSCM) and Green Lifestyle …

The chapter aims to understand customer perception after the introduction of robots in the
robotic mobile fulfillment system (RMFS) storage areas for Amazon. Based on a …

This paper aims to present new smart technologies and their implications for the
sustainability of the service supply chain. Our objective is to show the opportunities offered …

Amazon is a world leader in e-commerce and robotization. Its robotic mobile fulfillment
systems (RMFS) aim to speed up product delivery by using robots to move shelves. In terms …

The Covid-19 pandemic [1] has severely disrupted companies' activities, especially in their
supply chains. Indeed, the crisis has generated a disruption of supplies and therefore of …

Résumé Today, the need to reformulate and strengthen the national interest is all and last a
complex process that incorporates political and socioeconomic challenges. By renewing his …