Service quality and its effects on consumer outcomes: a meta-analytic review in spectator sport
Research question Previous research on service quality in spectator sport has provided
mixed results on its measurement and influence on spectators' outcomes. This study …
mixed results on its measurement and influence on spectators' outcomes. This study …
The effects of service convenience and perceived quality on perceived value, satisfaction and loyalty in low-cost fitness centers
Due to its importance in fitness centers, a number of authors have explored and analyzed
loyalty. However, two characteristics not yet examined are service convenience in fitness …
loyalty. However, two characteristics not yet examined are service convenience in fitness …
Service quality in spectator sports: A review and research agenda
Although service quality in spectator sports has been subject to extensive research,
comprehensive studies map** the intellectual structure and foundations of service quality …
comprehensive studies map** the intellectual structure and foundations of service quality …
Predicting viewer gifting behavior in sports live streaming platforms: The impact of viewer perception and satisfaction
Sports viewers have been offered an unprecedented viewing experience to share their
passion with their team and communicate in real-time with a streamer and other viewers by …
passion with their team and communicate in real-time with a streamer and other viewers by …
The way to generate customer citizenship behavior with customer experience
This study explores the factors that influence customer citizenship behavior in the context of
the customer experience of a transportation application that incorporates the concept of the …
the customer experience of a transportation application that incorporates the concept of the …
Insights into customer experience in sports retail stores
Purpose Offline retail stores have been working on improving their in-store customer
experience; they have begun to realise the physical advantage they have over online …
experience; they have begun to realise the physical advantage they have over online …
[HTML][HTML] Impact of spectators' perceptions of corporate social responsibility on regional attachment in sports: Three-wave indirect effects of spectators' pride and team …
The professional sports events industry is becoming immensely popular due to a global
social shift toward larger numbers of spectators at sports events and an ever-increasing …
social shift toward larger numbers of spectators at sports events and an ever-increasing …
Investigating the perceived quality of a special event and its influence on perceived value and behavioural intentions in a special event in Thailand
Purpose The aim of this study is to examine the impact of perceived special event quality on
perceived value and behavioural intentions. Specifically, it was proposed that attendees' …
perceived value and behavioural intentions. Specifically, it was proposed that attendees' …
Does size matter? Entrepreneurial orientation and performance in Spanish sports firms
The entrepreneurial orientation (EO) of firms is the subject of current research in the fields of
management and business. However, analyses on this subject in sport companies are …
management and business. However, analyses on this subject in sport companies are …
Study on relationships among sports spectator motivations, satisfaction and behavioral intention: empirical evidence from Chinese marathon
Y Duan, B Liu, Y He - International Journal of Sports Marketing and …, 2020 - emerald.com
Purpose The paper aims to examine the relationships among marathon spectator
motivation, satisfaction and behavioral intention in China. Design/methodology/approach …
motivation, satisfaction and behavioral intention in China. Design/methodology/approach …