Workplace incivility and turnover intention in organizations: A meta-analytic review
Incivility has been identified as a prevalent and crucial issue in workplaces and one that may
be associated with detrimental effects on employees and organizational outcomes, such as …
be associated with detrimental effects on employees and organizational outcomes, such as …
[HTML][HTML] A systematic review and bibliometric analysis of the dark side of customer behavior: An integrative customer incivility framework
The dark side of customer behavior has been receiving increasing attention in the business
and management literature in recent years. Scholars have used various terminologies to …
and management literature in recent years. Scholars have used various terminologies to …
Perceived behavioral control as a mediator of hotels' green training, environmental commitment, and organizational citizenship behavior: A sustainable environmental …
By employing a more comprehensive environmental sustainability and behavioral practices
and framework, organizations' green human resources, production process among other …
and framework, organizations' green human resources, production process among other …
Relationships among workplace incivility, work engagement and job performance
CH Wang, HT Chen - Journal of Hospitality and Tourism Insights, 2020 - emerald.com
Purpose This empirical study explored how coworker incivility and customer incivility affect
the work engagement and job performance of frontline employees. Design/methodology …
the work engagement and job performance of frontline employees. Design/methodology …
Career adaptability and employee turnover intentions: The role of perceived career opportunities and orientation to happiness in the hospitality industry
Employee turnover is an important concern for organizations in the hospitality industry.
Drawing on career construction theory (CCT), this paper demonstrates how career …
Drawing on career construction theory (CCT), this paper demonstrates how career …
The effect of customer incivility on employees' turnover intention in hospitality industry: A chain mediating effect of emotional exhaustion and job satisfaction
This study explores a chain mediating model examining how employees' emotional
exhaustion and job satisfaction mediate the relationship between customer incivility and …
exhaustion and job satisfaction mediate the relationship between customer incivility and …
COVID-19 and unpaid leave: Impacts of psychological contract breach on organizational distrust and turnover intention: Mediating role of emotional exhaustion
This study examines the influence of COVID-19 on unpaid leave, the direct impacts of
psychological contract breach on organizational distrust and turnover intention, and their …
psychological contract breach on organizational distrust and turnover intention, and their …
COVID-19-related job insecurity and employees' behavioral outcomes: mediating role of emotional exhaustion and moderating role of symmetrical internal …
Purpose This study aims to examine the impact of COVID-19-related job insecurity on two
types of employees' behaviors: family undermining and withdrawal. This study also …
types of employees' behaviors: family undermining and withdrawal. This study also …
Propensity to trust and knowledge sharing behavior: An evaluation of importance-performance analysis among Nigerian restaurant employees
Drawing from knowledge management theory, this study examines the relationships
between employee's propensity to trust, organic organizational structure, knowledge sharing …
between employee's propensity to trust, organic organizational structure, knowledge sharing …
Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism
ABSTRACT “Boreout” is a psychological state of intense boredom and apathy. It occurs
when a task lacks mental stimuli (ie, menial tasks). Burnout is a state of emotional, physical …
when a task lacks mental stimuli (ie, menial tasks). Burnout is a state of emotional, physical …