Inspecting the accessibility of chatbots and mobile banking for emergent users in the context of people with low literacy
GLN Melo, RP Marques… - Journal on …, 2024 - journals-sol.sbc.org.br
Digital banking services are embedded in people's daily lives. Despite this, these services
are not accessible to everyone for various reasons, especially for people with low literacy …
are not accessible to everyone for various reasons, especially for people with low literacy …
Discovering Accessible Financial Systems Resources for Emergent Users
LA Teran, CP de Carvalho… - Journal on Interactive …, 2025 - journals-sol.sbc.org.br
The widespread use of mobile phones in Brazil has significantly altered information access
and communication, impacting the financial sector as institutions increasingly use mobile …
and communication, impacting the financial sector as institutions increasingly use mobile …