Predictive monitoring of business processes: a survey

AE Márquez-Chamorro, M Resinas… - IEEE Transactions on …, 2017 - ieeexplore.ieee.org
Nowadays, process mining is becoming a growing area of interest in business process
management (BPM). Process mining consists in the extraction of information from the event …

Automated validation of compensable SLAs

C Müller, AM Gutierrez, P Fernandez… - IEEE Transactions …, 2018 - ieeexplore.ieee.org
A Service Level Agreement (SLA) regulates the provisioning of a service by defining a set of
guarantees. Each guarantee sets a Service Level Objective (SLO) on some service metrics …

Deriving Key Performance Indicators from Business Process Model

V Řepa - Perspectives in Business Informatics Research: 18th …, 2019 - Springer
During the last several decades Key Performance Indicators (KPIs) became the standard
approach to the monitoring and management of the enterprise performance. At the same …

SLAs, KPIs and BPMN Standard for the Digital Transformation of the Enterprises' IT Business Processes

AG Lazaropoulos, HC Leligou - International Journal of Synergy …, 2023 - ijset.tatiuc.edu.my
In order to better define and regulate their business process operations and management,
enterprises can apply Business Process Model and Notation (BPMN) standard and Service …

[ZITATION][C] Automated Validation of Compensable SLAs

C Müller Cejás… - … Computing, 14 (5) …, 2021 - IEEE Computer Society

[ZITATION][C] SLA management of non-computational services.