Purpose–The purpose of this paper is to review the literature on customer relationship
management (CRM) to obtain a comprehensive framework of mutually exclusive CRM …

Given the intensive rivalry in the transport industry, passenger relationship management has
become a vital concern for the low-cost airline (LCA) sector. However, determinants of LCA …

Holistically reviews the literature, examines critically and summarises systematically the
major pioneering works of contributors in this field. Its primary objective is to formulate a …

Unlike adoption intention, the post-adoption intention of mobile banking (m-banking)
services has not been extensively investigated. Most extant studies predicted usage …

The effectiveness of the e-tax system in encouraging tax compliance has been largely
unexplored. Thus, the current study aims to examine the interrelationship between …

Purpose–The current work aims to analyze the complementary effects of relationship and
service‐quality orientations on market and economic performance and their mediating role …

This article empirically investigates if firms focusing on service innovation perform better
financially than firms not focusing on service innovation. Analysis of the financial …

Research into product innovation and financial orientation in the small and medium
enterprises (SMEs) is burgeoning, yet our understanding of the finance product innovation …

Despite the importance of service innovation, its effects have been given relatively little
explicit attention in the extant literature. Instead, researchers often implicitly assume that firm …

It is self-evident that financial innovation is a key player in the contemporary economy.
However, its significant importance has largely been overlooked in innovation studies. To fill …