This review of the literature on health care environments and patient outcomes considers
three research themes: patient involvement with health care (eg, the role of patient control) …

A comment on this article appears in" Pain-free surgery or pain-free parking: measuring
patient satisfaction with perioperative care is humbling for the anesthesiologist." …

This study suggests that the psychological contract between a professional and his/her
employing organization is shaped by both professional and administrative work ideologies …

Background. There are a growing number of efforts to compare the service quality of health
care organizations on the basis of patient satisfaction data. Such efforts inevitably raise …

Study objective: To identify emergency department process of care measures that are
significantly associated with satisfaction and willingness to return. Methods: Patient …

The goal of this article is to address, from the perspective of users of the health care system
(consumers), the following questions: What are the most important health care quality gaps …

Background. Recent studies have suggested that there is a positive impact of patient‐
centered care (PCC) on both the patient–physician relationship and subsequent patient …

People often think of “exit” and “voice” as the main ways patients can influence healthcare
quality1—that is, patients can leave providers they are not happy with or they can voice their …

Analysis of patient surveys carried out in Germany, Sweden, Switzerland, the United
Kingdom, and the United States in 1998–2000 revealed high rates of problems during …

CONTEXT: Few data are available regarding the consequences of patients' problems with
interpersonal aspects of medical care. OBJECTIVE: To assess the relationships between …