Managing customer trust, satisfaction, and loyalty attitudes of e-commerce services is very
important for the long-term growth of many businesses. Previous research has shown that e …

This study explores if, how and through what channels millennials' sustainability values
translate into action when it comes to fashion garments. By testing a research model on 448 …

Purpose As disruptive technologies, such as the use of artificial intelligence (AI)-enabled
customer relationship management (CRM) systems, alter the processes and strategies that …

The primary purpose of this paper is to develop a context‐dependent, multi‐perspective and
multilevel concept called “trust” among supply chain members (SCM); second, to classify …

Purpose–The theoretical understanding of online shop** behaviour has received much
attention. Less focus has been given to online retailing ethics. Therefore, the purpose of this …

The importance of e-commerce continues to grow in retail, providing companies with a tool
to improve commercial and marketing strategies. In this context, understanding this …

Purpose This paper aims to examine the assumption used in previous studies that all
Muslims adopt and believe the same law on the prohibition of bank interest and to …

A key objective of information technology (IT) research is to assess the value of technology
for users and to understand the factors that determine this value in order to deploy IT …

Purpose–The objectives of this article are to develop a multiple‐item scale for measuring e‐
service quality and to study the influence of perceived quality on consumer satisfaction …

Purpose–The purpose of this paper is to analyze the effect of privacy and perceived security
on the level of trust shown by the consumer in the internet. It also aims to reveal and test the …