Consumers' affective needs matter: Open innovation through mining luxury hotels' online reviews
Extant research on hotel open innovation rarely explores innovative ideas from customer-
generated online reviews and pays little attention to consumers' affective needs. To bridge …
generated online reviews and pays little attention to consumers' affective needs. To bridge …
Did COVID-19 change preferences for hygiene-related service attributes as satisfiers and dissatisfiers? An analysis of textual content of online hotel reviews
S Yousaf, JM Kim - Journal of Hospitality and Tourism Management, 2023 - Elsevier
This study is a preliminary attempt to explore the impacts of COVID-19 on the changing roles
of satisfiers and dissatisfiers in hotel service attributes. We analyzed online reviews posted …
of satisfiers and dissatisfiers in hotel service attributes. We analyzed online reviews posted …
Usefulness of Online Reviews of Sensory Experiences: Pre-vs. Post-Pandemic
JM Kim, KK Park, RK Marjerison - Journal of Theoretical and Applied …, 2024 - mdpi.com
As a result of globalization and other factors, periodic shocks to economic activity have
become more frequent in recent years. How these periods of economic uncertainty affect …
become more frequent in recent years. How these periods of economic uncertainty affect …