While government organizations continue to invest in e‐Government systems, there is still
uncertainty as to the benefits that can be generated. Without clear expectations, it will be …

There is considerable scholarly writing about the theory and application of public value
concepts, but this article explores why there is, by contrast, so little empirical research on …

The information and hyper-connectivity revolutions have caused significant disruptions in
citizens' interactions with governments all over the world. Failures in implementing e …

Public administrations are investing in the digital transformation of their citizen-oriented
services and internal administrative processes. They are using co-production approaches …

This article develops the concept of the “public service ecosystem” across four levels—the
institutional, service, individual, and beliefs levels. It does this by integrating service …

Digital transformation approaches outside the public sector are changing citizens'
expectations of governments' ability to deliver high-value, real-time digital services. In …

Despite significant theoretical and empirical attention on public value creation in the public
sector, the relationship between artificial intelligence (AI) use and value creation from the …

This paper argues for the need to go beyond appreciating co‐production as a stand‐alone
process. Rather it offers a holistic model of value creation for public services, by integrating …

This book is based upon and extends the theoretical and empirical work of the author over
the last decade. It integrates material deriving from his previous conceptual and empirical …

A new public administration movement is emerging to move beyond traditional public
administration and New Public Management. The new movement is a response to the …