The role of omnichannel integration and digital value in building brand trust: a customer psychological perception perspective

Z Yang, D Hu, X Chen - Internet Research, 2024‏ - emerald.com
Purpose In the dynamic landscape of the digital economy, companies are increasingly
adopting omnichannel integration strategies to enhance customer experiences. However …

Social commerce in the social media age: understanding how interactive commerce enhancements navigate app continuance intention

SE Chong, SI Ng, NK Basha, XJ Lim - Journal of Research in …, 2024‏ - emerald.com
Purpose By integrating the Uses and Gratifications Theory and Flow Theory, this research
seeks to untwine the veiled effects of interactive commerce enhancements (ICEs) …

Creating an operational evaluation model for catering delivery platforms using an expanded BOCR theory

PH Tsai, JW Tang - Research in Transportation Business & Management, 2025‏ - Elsevier
A comprehensive understanding of the operational evaluation model for catering delivery
service platforms (CDSPs) is essential for generating revenue, gaining competitive …

Incentivised dishonesty: Moral frameworks underlying fake online reviews

V Victor, N James, E Dominic - International Journal of …, 2024‏ - Wiley Online Library
Feedback mechanisms, such as customer reviews and ratings, are essential for making
informed decisions on online platforms, particularly in the presence of asymmetric …

MOBİL YEMEK SİPARİŞİ UYGULAMALARININ TERCİH EDİLME KRİTERLERİNİN ANALİZİ

A Erdem - Nevşehir Hacı Bektaş Veli Üniversitesi SBE Dergisi, 2023‏ - dergipark.org.tr
Tüketici istek, ihtiyaç ve eğilimleri son dönemde oldukça değişim göstermiştir. Özellikle 2019
yılı itibariyle tüm dünyayı etkisi altına alan koronavirüs pandemisi tüketicilerin satın alma …

Understanding the Incongruent Brand Personalities on Social Media: Evidence from Indian Brands

A Vallabhajosula, VSK Daruri - Review of Marketing Science, 2024‏ - degruyter.com
Although the social media websites decreased the firms' control over their brand
personalities, there is little research on the incongruence between communicated and …

Understanding the Impact of Business Transparency on Consumer Trust and Buying Intention

MR Morsink - 2024‏ - essay.utwente.nl
Information transparency is becoming more important as a key factor influencing consumer
trust and buying intentions in a Business-to-Consumer (B2C) setting. Although prior studies …

O VALOR DA COMUNICAÇÃO DE MARCA, RELACIONAMENTOS E INTENÇÕES COMPORTAMENTAIS EM ESPAÇOS TERRITORIAIS TRANSFRONTEIRIÇOS …

CMI Igreja, B Sousa… - Management in …, 2024‏ - managementinreview.org
A pandemia tornou-nos mais dependentes da tecnologia, aumentou a importância de as
regiões terem infraestruturas e boas ligações à internet e as pessoas adquirirem as …