The increasing presence of robots in our society raises questions about how these objects
are perceived by users. Individuals seem inclined to attribute human capabilities to robots, a …

The anthropomorphic features of humanoid social robots (HSRs) have been contended to
hold significance in understanding users' behavior regarding HSRs. However, there is a lack …

The rise of service robots is changing how products and services are delivered, significantly
affecting customer outcomes. However, research has yet to specifically examine how the …

Artificial intelligence (AI) has given us social robots that interact with us in everyday life. As
chatbots, they are sometimes the first point of entry for contacting a brand. Trends have …

The current research examines how cultural factors shape consumer preferences for
anthropomorphic AI services. The authors investigate the impact of cultural tightness …

This study investigates whether an extroverted personality of service robots can facilitate
user self-disclosure and enhance human–robot intimacy. An experiment of 2 2 between …

Human-robot touch interaction plays an essential role in emotional support and human
mental health support. The role of therapeutic robots such as Paro in mental support has …

This research explores the socio-cognitive mechanisms of human intelligence through the
lens of anthropomorphic, x ˆ enocentric, intentional, and social (AX ˆ IS) robotics. After …

Artificial intelligence (AI) is increasingly applied to customer services, but failures inevitably
occur from time to time. Empathy-based response through AI is a service recovery approach …

Intelligent virtual agents (IVAs) in virtual reality have become integral companions for
children. They have gained prominence in children's daily engagements by offering a rich …