Purpose The purpose of this study was to review existing healthcare service quality-
measurement models. Design/methodology/approach A review of the literature was …

Purpose The purpose of this study is to summarize the available pool of literature on service
quality to identify different dimensions of service quality in the healthcare industry and …

Patient perceptions of service quality have become a critical component in measuring
quality of care and healthcare services. The SERVPERF model of measurement for …

The purpose of this paper is to investigate service quality in higher education in Thailand.
Specifically, this study investigates the five dimensions of SERVQUAL instrumentation …

Service quality has been a matter of concern for public and private healthcare institutions
across the world. Increased focus on patient-centered care led to several researches in …

The purpose of this paper is to evaluate the quality of healthcare services by investigating
the factors affecting patient satisfaction in private and public hospitals in the UAE based on …

Purpose The purpose of this paper is to investigate service quality, patient satisfaction and
loyalty in Bangladesh's healthcare sector. It identifies healthcare quality conformance …

This study aimed to measure the impact of perceived health care service quality on patient
satisfaction at a major government hospital in Jordan. For this purpose, the study developed …

Purpose Various dimensions of healthcare service quality were used and discussed in
literature across the globe. This study presents an updated meaningful review of the …

The aim of this paper is to assess the quality of services in the public regional hospital of
Durres, as one of the most important in Albania, considering that the quality is a key …