How human–chatbot interaction impairs charitable giving: the role of moral judgment
Y Zhou, Z Fei, Y He, Z Yang - Journal of Business Ethics, 2022 - Springer
Interactions between human beings and chatbots are gradually becoming part of our
everyday social lives. It is still unclear how human–chatbot interactions (HCIs), compared to …
everyday social lives. It is still unclear how human–chatbot interactions (HCIs), compared to …
A critical review of theoretical and methodological issues in consumer satisfaction research and recommendations for future sport marketing scholarship
The purpose of this study is to provide a critical review of how consumer satisfaction
research in the sport management and the nonsport literatures has developed over the past …
research in the sport management and the nonsport literatures has developed over the past …
Modeling regret effects on consumer post‐purchase decisions
The purpose of this paper is to assess how regret affects consumer satisfaction levels, extent
of rumination, and brand‐switching intention. The paper also seeks to examine any …
of rumination, and brand‐switching intention. The paper also seeks to examine any …
Walk your talk: an experimental investigation of the relationship between word of mouth and communicators' loyalty
Research provides ample evidence regarding the impact of word-of-mouth (WOM)
communication on recipients. Service providers increasingly attempt to harness this power …
communication on recipients. Service providers increasingly attempt to harness this power …
Radical innovation from the confluence of technologies: Innovation management strategies for the emerging nanobiotechnology industry
We investigate how the confluence of technologies can lead to radical innovation, thus
creating opportunities at the firm and industry levels. To do so, we conduct a detailed …
creating opportunities at the firm and industry levels. To do so, we conduct a detailed …
Emotion as cause, effect, mediator, and moderator in marketing: An integrative review and future research directions
The study aims to synthesize four decades of research on emotions in marketing by delving
into the specifics of who, where, how, what and when. Using quantitative and qualitative …
into the specifics of who, where, how, what and when. Using quantitative and qualitative …
[HTML][HTML] Yes, but not now! Why some users procrastinate in adopting digital product updates
Users of digital products (such as mobile apps or software) are frequently offered new
versions in the form of updates. While updates can deliver benefits, they may also interfere …
versions in the form of updates. While updates can deliver benefits, they may also interfere …
The role of anticipated negative emotions and past behavior in individuals' physical activity intentions and behaviors
X Wang - Psychology of Sport and Exercise, 2011 - Elsevier
OBJECTIVE: The present research examined whether anticipated negative emotions
predicted one's physical activity intentions and behaviors after controlling for the theory of …
predicted one's physical activity intentions and behaviors after controlling for the theory of …
The immorality of illegal downloading: The role of anticipated guilt and general emotions
X Wang, SR McClung - Computers in Human Behavior, 2012 - Elsevier
To extend previous cognition-based illegal downloading research, this project postulates
that anticipated guilt, general emotions, attitudes, and norms collectively determine …
that anticipated guilt, general emotions, attitudes, and norms collectively determine …
Does successful recovery mitigate failure severity? A study of the behavioral outcomes in Indian context
Purpose–The aim of this study is to examine the role of level of failure severity and recovery
efforts in customer response behavior. Specifically, the paper investigates how severity of …
efforts in customer response behavior. Specifically, the paper investigates how severity of …